Operations Coordinator

Operations Coordinator – Spider is advertising on behalf of IKON Training, who are looking for a confident, highly organised and proactive Operations Coordinator to join their team in Ipswich, Suffolk.

This is a full-time, Monday-to-Friday role for someone who loves bringing people, plans and priorities together. You'll combine exceptional organisation with confident communication, strong relationship-building skills and proactive problem-solving to ensure training delivery runs smoothly and efficiently.

Fantastic company benefits include:

• Salary: £30,000–£33,000 per annum
• Holiday: 23 days annual leave plus Christmas shutdown
• Hours: Flexible working hours, with availability required by 8.30am
• Working arrangements: After probation, opportunity for hybrid/ flexible working

About the role

You'll take ownership of turning agreed training commitments into efficiently scheduled, well-organised and successfully delivered courses.

Working closely with clients, trainers and internal teams, you'll build strong relationships, proactively secure training dates and make effective use of trainer availability. You'll anticipate challenges, manage competing priorities and find practical solutions, balancing excellent service with operational and commercial efficiency.

Key responsibilities include:

• Proactively securing training dates, scheduling courses and allocating trainers to make effective use of available capacity.
• Building trusted relationships with clients, trainers and colleagues, using confident communication to progress arrangements.
• Coordinating course bookings, confirmations, venues, travel and accommodation.
• Anticipating scheduling conflicts, resolving issues and managing last-minute changes
• Coordinating learner registrations, communications, attendance and certificates
• Maintaining accurate records in the training management system and supporting invoicing processes
• Identifying operational risks, escalating concerns and improving scheduling efficiency

About you

You'll have proven experience in scheduling, resource coordination or operational service delivery, with exceptional organisation, accuracy and attention to detail.

You'll be a confident communicator and natural relationship builder; you'll enjoy working with people, picking up the phone and influencing decisions. You'll know how to manage expectations, constructively challenge requests and keep arrangements moving forward.

You'll be proactive, resourceful and commercially aware, anticipating problems before they arise and finding practical solutions. You'll thrive on managing competing priorities, take ownership of your work and understand the importance of balancing excellent service with operational efficiency.

You'll love a good process, take pride in accuracy and be comfortable learning new digital systems.

Previous experience in the training industry is desirable but not essential. We're more interested in your judgement, transferable skills and ability to make things happen.

About IKON Training

For over 20 years, IKON Training has partnered with organisations across the UK to help protect their people, build lasting capability and create safer, more confident workplaces.

We specialise in practical learning that helps people prevent and manage conflict and challenging behaviour, with ongoing support that extends beyond the training session.

Our people are at the heart of what we do. You'll join a collaborative, supportive team where your contribution helps create exceptional learning experiences for our clients and learners.

To be considered, apply through Spider with an up-to-date CV.

Spider is committed to equal opportunities and welcomes applications from suitably qualified candidates. Please advise us of any reasonable adjustments required during recruitment. Please check your inbox and spam/junk folder for correspondence.

Additional keywords: Operations Coordinator, Training Coordinator, Training Delivery Coordinator, Scheduling Coordinator, Resource Coordinator, Operations Planning, Stakeholder Management, Course Scheduling, Training Administration, Ipswich Jobs, Suffolk Jobs.

Spider is advertising this vacancy on behalf of the employer. Your details will be processed for this vacancy, and you may be contacted by email, text or telephone. Full Privacy Policy details will be provided by email upon application