Billing Administrator

Company description:

Location: Addlestone, England, United Kingdom
Job ID: 92690

At Schindler Ltd (UK), our elevators, escalators, and moving walks safely transport more than two billion people every day through buildings, airports, railway stations, and other transportation hubs around the world. As part of the Schindler team, you'll discover meaningful work that enhances the quality of life for communities and helps make places more accessible, inclusive, and sustainable for all.

We combine innovation, safety, and high ethical standards, fostering a culture of respect for one another and for the world around us. By joining us, you become part of a global success story while contributing to local communities and shaping the future of urban mobility. Together, we continue a proud legacy of excellence and innovation that began in 1874.

Join us as a

As a Billing Administrator, you'll play a key role in ensuring the accurate and timely billing of customers across the business. Working as part of the Order to Cash team, you'll support effective cash flow and customer satisfaction by managing invoicing activities, resolving billing queries and building strong working relationships with both internal teams and external customers. This is a highly visible role that offers the opportunity to contribute to process improvements while developing your skills within a global organisation.

Job description:

• Preparing and processing accurate customer invoices within agreed timescales

• Managing billing records, customer accounts and outstanding invoices

• Investigating and resolving invoice queries, discrepancies and payment allocation issues

• Processing credit notes, invoice amendments and VAT requirements accurately

• Supporting month-end activities, reporting and audit requests

• Working closely with finance, sales and operational teams to ensure billing compliance and accuracy

• Taking ownership of billing issues to improve invoice collection and reduce credit note volumes

• Setting up customer accounts and supporting credit assessment processes

• Acting as a key contact for billing-related queries from customers and internal stakeholders

• Building effective relationships with customers to support smooth invoicing and payment processes

• Identifying opportunities to improve billing efficiency, automation and process performance

• Maintaining compliance with financial controls, company policies and audit requirements

Profile description:

Essential

• Previous experience in a billing, invoicing, accounts receivable or finance administration role
• Strong understanding of billing processes and financial administration principles
• Excellent attention to detail and a high level of accuracy when working with financial information
• Strong organisational and time management skills, with the ability to manage multiple priorities and deadlines
• Experience investigating and resolving invoice or payment discrepancies
• Confident communication skills, with the ability to build effective relationships with customers and internal stakeholders
• Proficiency in Microsoft Office applications, particularly Excel, Outlook and Word
• A proactive approach to problem solving and continuous improvement
• Ability to work independently as well as collaboratively within a team environment

Desirable

• Experience within construction, engineering, services or other project-based industries
• Knowledge of SAP or similar enterprise resource planning (ERP) systems
• Experience using reporting and data visualisation tools such as Power BI
• Understanding of VAT requirements and financial compliance processes
• Knowledge of accounts receivable, credit control or wider Order to Cash processes

We offer:

• Competitive salary with a discretionary annual bonus

• 25 days’ holiday plus bank holidays, and an annual paid volunteering day

• Pension scheme with 6% company contribution

• Comprehensive life assurance

• Enhanced family leave

• Private medical cover with a trusted provider, plus 24/7 virtual GP access

• Employee Assistance Programme offering confidential support

• Free eye tests and eyewear discounts

• Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts