NatWest Group
Customer Service & Operational Analyst
Customer Service & Operational Analyst at NatWest Group, based in Manchester, North West. This is a permanent role with hybrid working.
- Pay
- Not given by the employer
- Hours and contract
- Permanent · Hybrid
- Location
- Manchester, North West
- Closing date
- Sector
- Customer Advisor
Reference 02935693-1
About the role
Join us as a Customer Service & Operations Analyst
- We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
- You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
- You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
- You will be required to be full time office working for the first 5 weeks whilst completing training and accreditation, After this the role is a Hybrid role consisting of 2 days in the office per week
- This job does not meet Skilled Worker visa sponsorship requirements
What you'll do
As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.
Your day-to-day will include:
- Authorising and investigating all transactions to our KPIs
- Collecting the required information from the customers and businesses
- Reviewing processes which could be automated or enhanced to improve the customer and business experience
The skills you'll need
In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll work well in a fast-paced environment and have good organisational skills to deliver to deadlines. And, if you have experience of coaching and giving feedback, this would be an advantage.
You’ll also demonstrate:
- An awareness of changes in trends, policies and regulations
- A thorough understanding of products, processes and banking systems
- The ability to interpret information and provide analysis and solutions to support continuous improvement
- An understanding of our industry and its customers
- Excellent written and verbal communication skills
Reference: 02935693-1 · Posted 2 days ago · Closes 9 Nov 2026 · Listed via NatWest Group
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