Denplan Customer Advisor - 12m FTC

As a health company based in Andover, Hampshire, we're aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
This is a busy, predominantly telephone-based role where you’ll help customers and process claims quickly and efficiently during times of need.
What you’ll be doing:
• Handling inbound customer calls
• Managing a busy call queue, typically taking between 30–50 calls per day
• Providing reassurance and support to customers in urgent situations
• Processing customer information accurately in line with policies and procedures
• Delivering a positive and professional customer experience
What’s in it for you? 
As well as a competitive salary, our benefits package includes:  
• Group bonus scheme  
• Generous pension with a 6% pension gift from us  
• 36 days holiday (with the option to buy and sell a further 5 days)  
• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more) 
• Your own health plan 
• Access to a wellbeing hub 
• Shopping discounts 
• Recognition awards  healthcare scheme healthcare scheme 
• Give as you earn 
• 3 volunteering days  
We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.