Visitor Services Host

Step into a role where every day brings new adventures. As a Visitor Services Host, you’ll be at the heart of the action, welcoming guests at Admissions, adding a little extra magic in our Retail outlets, and helping families make memories in the lively Hullabazoo play area. 

We’re looking for people who are committed to high standards of customer service, can adapt to a dynamic environment, and take pride in representing ZSL’s values in every interaction. If you’re motivated by working in a unique setting where no two days are the same, we’d be delighted to receive your application. 

As our zoos are open seven days a week, your schedule will follow a rota which includes weekends and bank holidays. We aim to balance business needs with personal flexibility, so you’ll have advance notice of your shifts to help plan your time. 

• Deliver Outstanding Customer Service: Maintain high standards of customer service across all Visitor Services functions, ensuring every visitor enjoys a positive and memorable experience.
• Be a ZSL Ambassador: Represent ZSL with professionalism and enthusiasm, while actively participating in ongoing training, including mandatory courses.
• Visitor Support and Complaint Resolution: Serve as the first point of contact for visitor enquiries and complaints, resolving issues effectively and escalating to line management when necessary.
• Ensure Policy and Procedure Compliance: Adhere to all ZSL policies and procedures, including GDPR and Health & Safety regulations, to maintain a safe and secure environment.
• Foster Open Communication: Promote clear and open communication within the Visitor Services team by contributing to daily performance briefings and sharing valuable insights.