Optical Assistant - Tunbridge Wells

We are seeking a professional and organised Optical Assistant to join our office-based team in Tunbridge Wells. You will work closely with the Director and be part of a friendly, supportive team. This role is ideal for someone with optical knowledge, strong communication skills, and an understanding of sales, who enjoys delivering excellent service over the phone. Royal Tunbridge Wells is a well-regarded and attractive town in Kent, known for its historic charm, excellent transport links to London, and vibrant town centre. The area offers a mix of independent shops, cafés, green spaces, and cultural attractions, making it a pleasant place to work and commute to.

Key Responsibilities

• Making outbound calls to family members to discuss eye test results in a clear, professional, and sensitive manner

• Explaining prescriptions and optical recommendations accurately and confidently

• Taking orders over the phone and processing them efficiently

• Handling incoming calls and responding to enquiries

• Booking and managing appointments when required

• Providing high levels of customer care and maintaining strong client relationships

• Supporting the Director and wider team with administrative and optical-related tasks

• Ensuring accurate record keeping and compliance with data protection requirements

About You

• Previous experience in an optical role (Optical Assistant or similar) is essential

• Good understanding of optics, prescriptions, and optical terminology

• Strong telephone manner and communication skills

• Confidence in discussing products and services, with an understanding of sales principles

• Excellent organisational and time-management skills

• Comfortable working in an office-based environment

• Friendly, professional, and empathetic approach

• Reliable and detail-oriented

• Team player who can also work independently

• Confident when speaking with patients and family members

What’s on Offer

• Monday - Friday role

• Generous salary 

 

📞 Interested? Let’s Talk

WhatsApp: Chat with JMR
Call/Text: +44 ([phone removed]
Email: [email removed] 
Visit: www.jaynemarriner.co.uk

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