IT Support Engineer (L1 and L2) – Google Workspace & M365

IT Support Engineer (Level 1-2) - Google Workspace & Microsoft 365 Public Sector Consultancy | Warwickshire We're hiring an IT Support Engineer (Level 1-2) to support end users across Google Workspace and Microsoft 365 within a secure public sector environment. This role is ideal for someone with strong customer service skills and hands-on experience supporting users, devices, and modern workplace tools. Salary: £25,000-£30,000 + bonus + benefits Clearance: SC cleared (or willing to undergo clearance) Location: Warwickshire office (Tues-Thurs), WFH Mon & Fri Hours: Shift-based cover between 07:00-21:00 Early: 07:00-15:00 Late: 13:00-21:00 Key Responsibilities Provide Level 1-2 end user support across Google Workspace and Microsoft 365. Troubleshoot issues relating to user accounts, permissions, email, and applications. Support Mac and Windows devices, peripherals, and AV equipment (Logitech, Yealink). Manage users, groups, and policies via Google Admin Console and M365 Admin Centre. Deliver onboarding/offboarding and guide users on best practices. Log, manage, and resolve incidents using ITSM tools, escalating where required. Support MDM, SSO, and identity management solutions. Diagnose network and connectivity issues (LAN, Wi-Fi, VPN, printers, shared drives). Maintain clear documentation and contribute to knowledge base articles. Required Skills & Experience Experience supporting Google Workspace and Microsoft 365 in a corporate environment. Strong understanding of admin portals, user management, and security settings. Comfortable supporting both Mac and PC users. Familiarity with ITIL processes and ticketing systems (e.g. Jira, JumpCloud). Experience with Slack/Salesforce and Airtable administration. Basic scripting experience (Google Apps Script, PowerShell, or Python). Strong communication, customer service, and problem-solving skills. Key Attributes Customer-focused with a proactive mindset. Able to work independently and as part of a team. Well organised with strong attention to detail. *Rates depend on experience and client requirements