End User Support Engineer – Google Workspace

End User Support Engineer - Google Workspace Leading Public Sector Consultancy | Central London We're looking for an experienced End User Support Engineer with strong Google Workspace expertise to support employees across a modern workplace environment. You'll provide high-quality technical support across devices, applications, and cloud services, ensuring a seamless user experience. Salary: £45,000-£50,000 + bonus + benefits Clearance: SC cleared (or willing to undergo clearance) Location: Central London (Onsite Tues-Thurs, Remote Mon & Fri) Hours: 08:30-17:30 Key Responsibilities Provide Level 1-3 support across Google Workspace (Gmail, Drive, Docs, Meet, Calendar). Troubleshoot user, device, application, and connectivity issues (Mac 70% / PC 30%). Manage users, groups, policies, and security via Google Admin Console. Support onboarding/offboarding, training, and user best practices. Log, track, and resolve incidents using ITSM tools, escalating where required. Support hardware, peripherals, AV conferencing (Logitech, Yealink), and MDM. Diagnose network issues (LAN, Wi-Fi, VPN, printers, shared drives). Maintain documentation, KB articles, and operational processes. Support SSO, identity management, and cloud-based platforms (PaaS/IaaS). Required Skills & Experience Proven experience supporting Google Workspace in a corporate environment. Strong knowledge of Google Admin Console, security, and user management. Google Workspace Administrator (Associate) - preferred/required. Experience with Slack (Salesforce Certified) and Airtable administration. Familiarity with ITIL processes and ticketing systems (e.g. Jira, JumpCloud). Strong customer service, communication, and problem-solving skills. Nice to Have Scripting experience (Google Apps Script, PowerShell, or Python). Microsoft 365 administration experience. *Rates depend on experience and client requirements