Security Service Manager

Role: Security Service Manager
Location: South West
Salary: £45,000 to £47,000 per annum

Are you a Security Service Manager based in the South West, ready to lead a high-performing team? As a Security Service Manager, you will oversee the full service delivery function across CCTV, Access Control and Intruder Alarm systems, ensuring engineers are scheduled efficiently, customers are supported effectively, and service standards remain high. You will be working for a leading UK security technologies group with a strong national presence.

Responsibilities:

Lead and manage a team of 12 Security Service Engineers
Plan and schedule security maintenance visits efficiently
Review service paperwork and organise return visits, quotations and remedial works
Handle customer enquiries, callouts and post-activation follow-ups
Manage engineer rotas, holidays, attendance and out-of-hours escalation
Attend and chair client meetings
Carry out engineer audits
Take responsibility for Profit & Loss performance
Provide on-site technical support to engineers when required

Experience and Certifications Required:

A minimum of 5 years’ experience in a Security Service Manager, Supervisor or Senior Security Engineer role
Strong technical knowledge of CCTV, Access Control and Intruder Alarm systems
Experience managing engineers or service operations
Commercial awareness, including experience with quotations and budgeting
Full UK driving licence

Please apply with an up-to-date CV for more information.

We can only accept candidates who have the Right To Work in the UK
Learn more about Fire and Security recruitment at Technical Resources.