Service Manager

Job Title: Service Manager (part time, 24 hrs p/w)
Location: Warrington
Contract: Permanent
Salary: FTE £39,000
Closing date: 10th November
Interviews: Week commencing 16th November

Warrington Community Transport is a small, local charity providing accessible, door-to-door community transport services to residents of Warrington and Burtonwood.

Our service is available to members who are aged 75 or over or who have a disability. We provide regular journeys for shopping, social activities, appointments and other essential trips, helping older and disabled residents to remain independent and connected to their communities.

At the heart of our work is a commitment to reducing social isolation, promoting independence and improving quality of life for older and disabled people in our community.

We are now seeking an enthusiastic and highly motivated Service Manager to lead the organisation and help secure its long-term sustainability and growth.

The Role

The Service Manager will have overall responsibility for the effective day-to-day management and development of Warrington Community Transport.

This is a varied role requiring someone who can combine strategic thinking with practical problem-solving. The successful candidate will be responsible for developing the service, identifying new funding opportunities, building partnerships, ensuring regulatory compliance and supporting a small team of dedicated staff.

A key priority will be to strengthen the long-term sustainability of the organisation through diversification of income and funding streams, effective promotion of the service and the development of new partnerships and opportunities.

The successful candidate will share our commitment to social justice and demonstrate a genuine belief in the importance of accessible transport, independence and inclusion for older and disabled people.

Key Responsibilities

Strategic Leadership and Organisational Development

• Provide effective leadership and management of Warrington Community Transport.

• Identify opportunities to grow and develop the service in response to the needs of the community.

• Explore opportunities to diversify the organisation's income and funding streams including grant funding and contract opportunities

• Monitor funding requirements and ensure that agreed outcomes and reporting requirements are met.

• Demonstrate the impact and value of the service to funders, commissioners, trustees and other stakeholders.

• Develop effective working relationships with Warrington Borough Council, local voluntary and community organisations, health and social care partners, age-friendly networks and other relevant agencies.

• Develop strong and positive relationships with Warrington Community Transport members and passengers.

• Ensure that the views and experiences of passengers help inform the development of the service.

• Prepare regular reports for the Board of Trustees and other relevant stakeholders that report on the organisation's performance, activities and impact.

Transport Operations and Service Delivery

• Oversee the effective day-to-day delivery of the community transport service.

• Ensure that services are planned and delivered efficiently and in accordance with passenger needs.

• Respond pragmatically and effectively to operational problems and unforeseen issues

• Ensure that the organisation remains compliant with applicable transport regulations and other relevant legal requirements.

• Maintain appropriate policies, procedures and records.
   

Staff and HR Management

• Provide effective line management and support to the organisation's small team of staff.

• Lead recruitment and induction processes as required.

• Support staff development, training and performance management.

General Responsibilities

• Undertake general office and administrative duties necessary for the smooth running of the organisation.

• Maintain accurate and appropriate records.

• Ensure effective communication with staff, trustees, passengers, partners and other stakeholders.

• Carry out other reasonable duties consistent with the nature and level of the role.