Retail

SCOPE OF ROLE:
This role requires a dedication to providing the highest level of customer service to all our customers to ensure they leave happy and keep coming back. This requires a desire to be the best and to display a huge amount of passion and knowledge about our product range to promote our brand.
KEY RESPONSIBILITIES:
Optimise sales through effective customer experience and selling techniques
Follow store operation processes to minimise risk and costs
Continually develop an understanding of the company's culture and products and reflect this in everyday performance
Engage the customer by delivering a first-class customer service - meet and greet the customer and provide assistance where needed
Promote the Yours Clothing brand
Operate till and handle financial transactions
Merchandise and replenish stock as directed
Assist with deliveries and stock handling as directed
Undertake cleaning and housekeeping duties
Ensure compliance with all company procedures
Be aware of store sales performance
Be aware of commercial activity in the store/business
Take responsibility for personal development and actively seek opportunities for improvement
DESIRABLE SKILLS AND QUALIFICATIONS:
Experience in a customer facing role
Experience of working in women's retail fashion
Knowledge and understanding of High Street fashion
GCSE Maths and English as a minimum
NVQ Level 2 Customer Service
KEY ATTRIBUTES:
Highly motivated and a desire to be the best
Proven ability to work well within a team and to use own initiative
Proven record of good attendance and flexibility
Warm, friendly and engaging personality with a good sense of humour
An energy and enthusiasm to succeed
Confident and articulate when speaking to customers
Ability to work hard and smart
Ability to adapt to frequent change and a high-pressure environment
Outstanding loyalty and commitment to the business