Business Banking Advisor

Job Title: Business Banking Advisor
Location: Northampton
Start Date: November 2026/January 2027
Pay Rate: £16.00 per hour
Contract Length: 12 Months with a view to move to a permanent role

Hybrid role - not fully remote

Our client is seeking a highly motivated Business Banking Advisor to join their dynamic Business Direct telephony team. If you are passionate about delivering exceptional customer service and helping customers navigate their business banking needs, this could be the perfect opportunity for you!

Key Responsibilities:

Customer Engagement: Serve as the first point of contact for both prospective and existing customers, delivering an outstanding customer experience through a professional, friendly, and personable approach.
Ownership of Queries: Take ownership of customer queries and requests, ensuring efficient and effective resolutions.
Understanding Customer Needs: Engage in meaningful conversations to understand customers' needs and introduce tailored products and services that will help them achieve their goals.
Support Business Objectives: Assist in the team's broader objectives by promoting digital services and solutions.
Data Quality Maintenance: Uphold high standards of data accuracy and ensure compliance with all policies, procedures, and FCA regulations.

About You:
Customer Service Experience: Previous experience in customer service with a commitment to going the extra mile.
Organisational Skills: Strong organisational skills and attention to detail, with the ability to manage administrative tasks efficiently.
Communication Skills: Excellent verbal and written communication skills.
Team Player: Demonstrated ability to work collaboratively within a team to enhance customer experience.
Policy Awareness: Capability to understand and adhere to policies and procedures for customer and organisational safety.

Our Client's Values:
Emphasising a customer-first approach, our client seeks individuals who embody the following behaviours:

Empathy: Understand and feel what customers feel to make informed decisions.
Transparency: Communicate openly and honestly, sharing diverse perspectives.
Continuous Improvement: Challenge the status quo and strive for personal and professional growth.
Decisiveness: Prioritise impactful actions and deliver outstanding outcomes for customers.

What's on Offer:

Flexible Working Hours: Full-time role with a rotational shift basis, operational between 8:00 AM - 8:00 PM. Flexibility is essential, with weekend shifts required.
Comprehensive Training: Enjoy full training for three weeks (Monday to Friday, 9:00 AM - 5:00 PM) to ensure you have all the tools needed to succeed.
Hybrid Working: Benefit from a hybrid working environment, combining office and home-based working to foster rewarding relationships and collaboration.

If you are eager to enhance your skills, work in a supportive environment, and make a real impact on customers' lives, this is the role for you! Candidates are encouraged to demonstrate how they embody the values and behaviours that resonate with our client's customer-first approach.

Take the next step in your career as a Business Banking Advisor with our client, where your dedication and hard work will be rewarded and celebrated! Apply today to seize this exciting opportunity!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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