Senior Contact Supervisor

The following content displays a map of the jobs location - Woodhatch Place, 11 Cockshot Hill, Reigate, Surrey, RH2 8EF

Apply for this job Manage my job alerts Senior Contact Supervisor

Job Reference SCC/TP/288915/6216

Apply for this job Number of Positions: 1 Contract Type: Permanent Contract Details: N/A Salary: £38,090 to £41,134 per annum Working Hours: 36 hours per week Location: Woodhatch Place, 11 Cockshot Hill, Reigate, Surrey, RH2 8EF Closing Date: 01/11/2026 Job Category: Care - Children and Young People Directorate: Children, Families & Lifelong Learning Service: CFL - Family Res&Safe

Job Introduction

This is a permanent role with a starting salary of £38,090 per annum, based on a 36-hour working week. 

We have a great opportunity to join our Contact Service as a Senior Contact Supervisor based in Reigate. The role is worked on a Tuesday to Saturday between 9:00am and 6:00pm, operating on a nine-day fortnight. Employees receive an enhanced rate for Saturday working and are only required to work every other Saturday as part of this arrangement.

We support flexible hybrid working arrangements, balancing the needs of the service with employee wellbeing. Home working is agreed in line with service requirements and coordinated with the other senior post-holder to maintain effective leadership presence, management oversight, and support for the team.

Our Offer to You

• 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service (prorated for part time staff)
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension 
• Up to 5 days of carer’s leave and 2 paid volunteering days per year 
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing 
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.

About the Role

As a Senior Contact Supervisor, you will play a key role in ensuring children can spend meaningful time with their families in a safe, supportive, and child-focused environment. You provide leadership and oversight to a team of Contact Supervisors who work with vulnerable children and families across Surrey and where required to supervise family time sessions.

You will be responsible for line managing a team of Contact Supervisors, ensuring they deliver high-quality family time services that prioritise children's safety, welfare and emotional wellbeing. You will undertake regular supervision, quality assurance activity, performance conversations and practice observations, providing constructive challenge and support to develop staff confidence and capability.

The role includes:

• Providing management oversight and guidance for complex situations arising within family time arrangements.
• Managing operational and administrative responsibilities including work scheduling, annual leave approvals, sickness management and compliance with S