Service Co-Ordinator

Our client provides nationwide mobile servicing, maintenance, and repair for tail lifts and commercial vehicle equipment. With a team of highly trained engineers and a reputation for responsive, customer-focused service, they’re now looking for two Service Coordinators to join their growing team.

Role Information:

Salary: £27,000 per annum (starting salary, reviewed after 6 months)

Location: Wednesbury, West Midlands

Hours: 37.5 hours per week, working either:

• 07:30 – 16:00
• 08:30 – 17:00

The Role:

This is a fantastic opportunity for someone from a customer-focused background who is looking to develop a career in a busy service and operations environment. Previous Service Coordination, scheduling or industry experience isn’t essential, as full training will be provided. We’re particularly interested in speaking with candidates from customer service, customer support, contact centre, retail, hospitality or administration backgrounds who have excellent communication and organisational skills and are keen to learn. You’ll coordinate engineers, communicate with customers, liaise with suppliers and work closely with internal teams to ensure jobs run smoothly from start to finish. The role requires someone who is organised, detail-focused and confident managing multiple priorities in a fast-paced environment.

Key Responsibilities (not limited to):

• Plan and schedule engineers to maximise utilisation and match skill sets using the skills matrix.
• Ensure correct hours are allocated to each job and confirm alignment with engineer availability.
• Hire engineering equipment such as towers as required for job completion.
• Gain appropriate authorisation from customers before job commencement.
• Keep customers updated throughout the job process and manage expectations clearly and professionally.
• Send accurate parts information to suppliers, including video links where applicable, to ensure correct parts are identified and ordered.
• Use customer-specific job platforms to update progress, submit estimates, final costs, and final invoices.
• Ensure data input is accurate, up-to-date, and compliant with agreed formats and timelines.
• Maintain robust internal job records aligned to the customer platforms.
• Cost jobs to maximise profitability while ensuring value for the customer.
• Ensure all job-related costs are captured and authorised appropriately.
• Support the invoicing process by ensuring all required details are submitted promptly.
• Work closely with mobile engineers, the customer care team, and the parts department to ensure smooth and efficient service delivery.
• Relay information from job notes accurately to relevant stakeholders for timely decision making.
• Act as a point of coordination between field teams and the office.

The Successful Candidate will have the following key skills/experience:

Must haves:

• Previous experience in a customer-facing, customer service, administration or similar role.
• Excellent communication skills
• Strong organisation skills with excellent attention to detail.
• Confidence using IT systems and learning new software and processes (training can be provided on systems)
• Ability to manage multiple priorities and respond effectively to changing situations.
• A customer-focused and proactive approach to problem solving.
• Ability to work effectively as part of a team.

An advantage if you have:

• Experience coordinating appointments, engineers or field-based teams.
• Experience within a service-based business.
• Exposure to scheduling, job management or customer service systems.
• Experience within the commercial vehicle, automotive or engineering sector.
• Knowledge of customer job platforms and costing systems.

If you’re from a customer service or administration background and are looking for an opportunity to develop your career within a busy service and operations environment, we’d love to hear from you. Industry experience isn’t required, and full training will be provided. Please submit your CV to be considered, and a member of our team will be in touch to discuss the opportunity further.