Customer Service Representative

We are currently recruiting on behalf of a leading provider in diagnostic and healthcare screenings in Middlewich. This is a fantastic opportunity for candidates with previous customer service experience who are looking for a role where you can really make a difference to customers.
What's on offer -
Working for an award winning employer
Ongoing training and development
Fantastic benefits package once on a permanent contract
Temporary to permanent role
Weekly pay every Friday
Valuable experience in a growing healthcare sector
A supportive, team-focused environment
The chance to make a genuine impact on patient care
What you'll be doing-
Handle inbound calls to support patients with appointments, follow-up care, and general enquiries
Provide clear, accurate information about services and ensure a positive patient experience
Resolve queries and concerns promptly, offering effective solutions
Work towards performance targets while maintaining a high standard of service
Updating customer records accurately
What we're looking for -
Previous experience in a customer service role, this could be from a variety of backgrounds including contact centre, retail, hospitality, care etc.
Computer literate across various platforms
Friendly, positive, and customer-focused
A strong communicator with excellent written and verbal skills
Confident handling sensitive conversations with empathy and professionalism
Hours of work -
37.5 hours per week
Monday to Friday, on a rota between 8:00am - 8:00pm
Occasional Saturdays ( 8:00am - 1:00pm )
Rotational shift pattern (5 days per week)
We have interviews taking place now, if you're interested apply now and we'll be in touch!
JDRLeedsOffice
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.

JDR Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

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