Housing Support Officer

Housing Support Officer 
Location: Alton, Hampshire
Pay Rate: £23 per hour
Contract: 3–6 months
Working Hours: 37 hours per week, Monday to Friday, 9am–5pm

About the Role
We are currently recruiting for an experienced Housing Support Officer to join a housing team in Alton on a 3–6 month contract.
The successful candidate will provide advice, guidance and practical support to vulnerable residents, helping them access appropriate services, sustain their housing and improve their overall wellbeing.

Key Responsibilities

• Provide housing-related advice and support to vulnerable individuals, including older residents.
• Assess individual support needs and provide tailored advice and assistance.
• Support residents with housing enquiries, welfare benefits, financial difficulties and debt-related concerns.
• Signpost residents to relevant support services and external agencies.
• Manage enquiries and provide excellent customer service in a busy, high-pressure environment.
• Build positive relationships with residents, colleagues and external organisations.
• Maintain accurate case records and ensure residents receive timely and appropriate support.

Requirements

• Previous experience in an advisory or support role, ideally within housing, welfare rights, consumer advice, debt recovery or services supporting older or vulnerable people.
• A genuine passion for supporting vulnerable individuals and improving their circumstances.
• Excellent communication, interpersonal and customer service skills.
• Ability to manage competing priorities and work effectively under pressure.
• A proactive, compassionate and customer-focused approach, with a willingness to go the extra mile.
• Strong problem-solving skills and the ability to provide practical advice and guidance.

How to Apply
If you have relevant experience and are interested in this opportunity, please apply with your most up-to-date CV.
Please note: Due to the high volume of applications, this vacancy may close at short notice. Shortlisted candidates will be contacted by phone or email.