CCTV Operator

CCTV Operator (6-Month Fixed Term Contract)

Location: Manchester (Working to a site in Kent)
Pay Rate: £14.32 per hour
Shift Pattern: 2 Days, 2 Nights, 4 Days Off
Contract: 6-Month Fixed Term Contract (FTC)

Hours: 42 hours per week

Are you an experienced CCTV Operator looking for your next opportunity? We are seeking a professional and vigilant individual to join our security operations team on a 6-month fixed-term contract. This role requires a proactive approach to monitoring security systems, managing incidents, and delivering excellent customer service.

Key Responsibilities

• Monitor CCTV systems, alarms, and electronic security platforms, responding appropriately to incidents and unplanned events.
• Produce and distribute accurate incident reports in a professional and timely manner.
• Maintain detailed records of incidents, site activities, and security operations.
• Liaise with police, emergency services, contractors, visitors, and authorised personnel when required.
• Manage controlled access through video management platforms.
• Monitor and escalate incidents through established reporting channels.
• Answer and log helpdesk calls and provide operational support.
• Support customer requests and ensure service standards and deadlines are met.
• Monitor and escalate Dataminr incidents and produce associated reports.
• Foster excellent working relationships with customers and stakeholders.
• Assist in maintaining a safe working environment and the integrity of the Control Room.
• Undertake additional reasonable duties in line with business needs.

What We're Looking For

Essential Requirements

• Valid SIA CCTV Licence.
• Strong English communication skills, both written and verbal.
• Excellent report-writing ability.
• Good analytical and problem-solving skills.
• Strong attention to detail and a methodical approach to work.
• Ability to prioritise workloads and manage time effectively.
• Experience with data input and record management.
• Strong customer service skills and a professional manner.
• Confidence communicating with employees, customers, and external agencies.
• Competent using a range of operational and security systems.

Desirable

• Knowledge of TimeGate (training can be provided).

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.