Customer Relations Officer – AR

Customer Relations Officer

Job Description

We are seeking a confident and organised Customer Relations Officer with a strong background in customer service and complaints handling. The successful candidate will be responsible for reviewing and triaging complaints received by telephone and email, ensuring issues are directed appropriately and outstanding actions are followed up.

Key Responsibilities

• Handle customer complaints and enquiries received via telephone and email.
• Triage incoming complaints, assess the issues raised and direct them to the appropriate teams.
• Chase outstanding actions and updates to ensure complaints progress towards resolution.
• Communicate clearly and professionally with customers and colleagues.
• Follow up on unresolved complaints and help ensure actions are completed in a timely manner.

Essential Requirements

• Strong experience in customer service and complaints handling.
• Previous experience triaging complaints received by telephone or email.
• Confidence in chasing outstanding actions and updates.
• Excellent written and verbal communication skills.
• Good organisational skills and the ability to manage multiple complaints.

Working Arrangements

• Hybrid working arrangement.
• IT equipment must be collected from and returned to Priory House, Shefford.