Window Cleaning Contract Manager

Working Hours: Monday - Friday - 40 hours per week (with flexibility to meet operational requirements)

Location: Northwest England (with regular travel to client and operational sites as required)   Salary: £30,000 per annum  

We are looking for a dedicated and experienced Window Cleaning Contract Manager to lead the effective delivery and ongoing development of contracts across our Northern window cleaning operations.

Reporting to the Window Cleaning Operations Manager - North, you will be responsible for managing client relationships, leading operational teams, maintaining service quality and safety standards, and driving commercial performance and continuous improvement across your portfolio.

Key responsibilities include:

• Building trusted relationships with clients and acting as the primary operational contact for assigned contracts.
• Leading client review meetings and providing accurate performance reports, service updates and action plans.
• Monitoring service delivery against contractual commitments, KPIs and agreed quality standards.
• Identifying opportunities to improve services, support contract retention and contribute to sustainable business growth.
• Planning and overseeing day-to-day window cleaning operations, including ad-hoc and one-off works.
• Coordinating resources to ensure services are safely scheduled, staffed and delivered.
• Conducting regular site visits, quality inspections, vehicle checks and safety reviews, implementing corrective actions where required.
• Leading team planning meetings and communicating operational priorities and updates.
• Supporting health, safety and compliance through risk assessments, audits, work instructions and operating procedures.
• Investigating operational issues, implementing corrective actions and escalating risks where necessary.
• Managing labour, equipment, materials and subcontractor costs within agreed budgets.
• Supporting site surveys, quotations and mobilisation activities in partnership with Business Development and Operations teams.
• Using performance information to identify efficiencies, improve working practices and recommend operational and financial improvements.
• Providing regular operational updates to the Operations Manager, highlighting risks, opportunities and support requirements.
• Please note that we will provide full training to the successful candidate regarding job specifics.

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