Financial Inclusion Support

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Vacancy Reference peabodygroup/TP/19331/1479

Apply for this job Number of Positions: 1 Contract Type: Fixed Term Contract Full Time Contract Details: Monday to Friday | 35 Hours Per Week | 9AM to 5PM | Hybrid Two Days Onsite per Week Salary: £34,186 Working Hours: 35 Location: London Closing Date: 26/10/2026 Vacancy Category: Finance Service Area: Collections, Partnering & Transformation Directorate: Finance

Our Vacancy

Want to be part of a team that helps residents build a brighter financial future?

 

At Peabody, we're more than a landlord. We're committed to helping residents overcome challenges, improve their financial wellbeing and create opportunities for lasting change. Our Financial Inclusion Team plays a vital role in delivering this support and we're looking for a proactive and organised Financial Inclusion Support to join us.

 

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, thrives on helping others and wants to contribute to a service that makes a genuine difference to residents' lives.

 

What you'll do

As a key member of the Financial Inclusion Team, you'll provide essential administrative support that helps the service run efficiently and effectively. You'll:

 

• Manage incoming enquiries and CRM cases, ensuring they are processed accurately and promptly.
• Respond to resident enquiries via phone, email and text, providing excellent customer service.
• Make referrals to internal support services, including Financial Inclusion Advice & Wellbeing and Economic Team.
• Manage Northgate (NEC) Task Manager workflow and support team workflows.
• Coordinate client satisfaction surveys and help monitor service performance.
• Maintain accurate records and electronic filing systems.
• Manage the electronic post inbox and distributing the electronic post accurately and promptly
• Support the team with meeting coordination, minute-taking and general administration.
• Assist with communications, mailouts, bulk texts and other resident engagement activities.

 

What you'll bring

We're looking for a highly organised, customer-focused individual who enjoys supporting colleagues and helping residents access the services they need. You'll also have:

 

• Experience providing administrative support within a busy team environment.
• Experience managing data and maintaining accurate records.
• A basic understanding of the welfare benefits system.
• Strong IT skills, including Microsoft Office, databases, email and spreadsheets.
• Excellent attention to detail and the ability to maintain accurate records.
• Strong verbal and written communication skills.
• The ability to manage a varied workload and meet deadlines.
• A proactive approach, with the confidence to use your own initiative.
• An understanding of the importance of confidentiality and handling sensitive information appropriately.

 

Ready to make a difference behind the scenes and help transform lives? We'd love to hear from you.

 

About us

At Peabody, our values guide everything we do: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You’ll be part of a supportive and inclusive organisation that is focused on making a real difference to the lives of our customers and communities.

 

What we offer

• 30 days’ annual leave, plus bank holidays
• Flexible benefits scheme, including family-friendly options and access to a discount portal
• Up to 10% pension contribution

 

Please read before applying:

This is a 12 month Fixed Term Contract opportu