Customer Service Advisor

Role: Customer Service Advisor
Location: Droitwich
Salary: £13.47 per hour 

Type: Full-Time, Permanent

 

Working Hours: 35 hours per week, Monday-Friday 

• Rotating shifts of 8:00am-4:00pm, 9:00am-5:00pm and 10:00am-6:00pm
  
  
• 1-hour unpaid lunch break 
  
  
• 1 Saturday per month (9:00am-2:00pm) paid as overtime and can be worked from home.
  
   
  
  

Customer Service Advisor

Are you passionate about delivering exceptional customer service and looking for an opportunity to join a growing business? We are recruiting on behalf of a well-established and highly regarded organisation that is recognised within its industry for delivering outstanding customer experiences and fostering a positive, supportive workplace culture.

Based in modern offices in Droitwich, this is an exciting opportunity to join a friendly and collaborative team where you'll play a key role in supporting customers and ensuring their queries are handled efficiently and professionally.

 

The Role

As a Customer Service Advisor, you will be responsible for providing an excellent customer experience, acting as the first point of contact for customer enquiries and supporting the wider team with administrative duties.

Key responsibilities will include:

• Answering inbound calls from existing customers
  
  
• Responding to customer emails effectively and efficiently
  
  
• Maintaining accurate and up-to-date customer records
  
  
• Providing customers with updates relating to their accounts
  
  
• Communicating with customers via telephone, email and written correspondence
  
  
• Liaising with departments across the business to resolve customer queries
  
  
• Monitoring and recording customer complaints
  
  
• Maintaining customer files in line with company policies and procedures
  
  
• Supporting the Customer Service Manager with various tasks and projects
  
  
• Assisting with general administration duties
  
  
• Building positive relationships with customers and delivering excellent service at every interaction
  
  

 

About You

The successful candidate will be customer-focused, organised and able to thrive in a busy environment whilst maintaining a professional and positive approach.

To be considered, you should have:

• Previous experience within a customer-focused environment, either over the phone or face-to-face
  
  
• Excellent written and verbal communication skills
  
  
• A professional and confident telephone manner
  
  
• The ability to build rapport and develop strong relationships with customers
  
  
• Strong organisational skills with the ability to multitask effectively
  
  
• The ability to work to deadlines and perform well under pressure
  
  
• A proactive approach and willingness to go the extra mile
  
  
• Good administrative and computer skills
  
  
• Excellent attention to detail and accuracy
  
  

 

What's on Offer?

• Full-time, permanent opportunity
  
  
• Modern office environment
  
  
• Friendly and supportive team culture
  
  
• Growing and successful business
  
  
• Ongoing training and development opportunities
  
  
• Varied and rewarding customer-facing role
  
  
• Saturday overtime paid in addition to salary
  
  
• Opportunity to be part of a business with an excellent reputation within its field
  
  

If you're looking for an opportunity to join a thriving business where customer service is at the heart of what they do, we'd love to hear from you