Customer Service Advisor

Please do not apply unless you live within a 40mile radius of Edinburgh, Scotland; as your application will not be considered.

Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent.

Start Date: 9th of November

You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up)

Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role.

Standard hours: 13.49 per hour, overtime: 20.23 per hour.

Duties:
- Inbound customer service relating to maintenance queries and emergency calls
- Logging customer notes on the systems

- Troubleshooting to understand the problem and providing first level advice
- Taking call out payments over the telephone where required
- Complaint handling where required
- Taking full ownership of a call, ensuring the customer receives the highest levels of customer service

- Making customers awake of other products available at the end of the call

What you'll bring with you:
- Excellent IT skills, you will be required to navigate several systems
- Customer service skills, ensuring empathy and good communication
- Listening skills
- Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with

You will need to pass both a criminal background and financial check.

Essential: wifi and a work station set up at home to be successful in this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age