IT Support Lead
Arthur Recruitment · London, London
IT Support Lead at Arthur Recruitment, based in London, London, paying £60,000 - £70,000 per annum. This is a permanent role with hybrid working.
- Salary
- £60,000 - £70,000 per annum
- Location
- London, London · Hybrid
- Contract
- Permanent
- Posted
- 13 hours ago
- Closes
- 21 Jan 2027
- Sector
- IT Support
About 60% above the going rate for it support
Reference BH-25743
About the role
IT Support Lead
London | Hybrid | Competitive Salary + Bonus + Benefits
A highly regarded and rapidly growing insurance organisation is seeking an experienced IT Support Lead to become the trusted face of IT across the business.
This is a fantastic opportunity for someone who combines strong IT Service Management expertise with outstanding stakeholder engagement skills. You'll play a central role in shaping the IT support experience, influencing service delivery, improving processes and becoming the go-to technology partner for colleagues across the organisation.
This is not a traditional management role. Instead, you'll lead through expertise, relationships and influence, helping to drive service excellence across both internal teams and third-party providers.
What you'll be doing:
London | Hybrid | Competitive Salary + Bonus + Benefits
A highly regarded and rapidly growing insurance organisation is seeking an experienced IT Support Lead to become the trusted face of IT across the business.
This is a fantastic opportunity for someone who combines strong IT Service Management expertise with outstanding stakeholder engagement skills. You'll play a central role in shaping the IT support experience, influencing service delivery, improving processes and becoming the go-to technology partner for colleagues across the organisation.
This is not a traditional management role. Instead, you'll lead through expertise, relationships and influence, helping to drive service excellence across both internal teams and third-party providers.
What you'll be doing:
- Acting as the visible and approachable face of IT across the business
- Managing and coordinating escalated support incidents and requests
- Driving continuous improvement across support processes and procedures
- Working closely with Infrastructure, Business Systems and Project teams
- Managing relationships with outsourced support providers
- Reviewing service performance and driving improvements
- Defining and reporting on service metrics and user satisfaction
- Supporting audit and compliance activities
- Developing knowledge management and self-service capabilities
- Supporting the transition of new technologies into BAU support
- Significant experience within IT Support, Service Desk or IT Operations environments
- Experience leading support functions, service delivery activities or operational support teams
- Strong ITIL knowledge and Service Management experience
- Experience managing third-party suppliers and support partners
- Microsoft 365 support experience including Entra ID, Exchange Online and SharePoint Online
- Strong stakeholder engagement and communication skills
- Passion for delivering exceptional customer service
- Ability to explain technical concepts to non-technical audiences
- Opportunity to become the recognised face of IT
- High levels of visibility across the organisation
- Influence the future direction of support services
- Modern technology environment
- Strong investment in technology and change
- Collaborative culture with excellent career prospects
Reference: BH-25743 · Posted 13 hours ago · Closes 21 Jan 2027 · Listed via Arthur Recruitment
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