Client Services Co-Ordinator Claims

We have an exciting and rare opportunity for an experienced and proactive Client Services Co-Ordinator to join our Claims Team in our busy veterinary hospital.

In this role, you will be responsible for processing insurance claims accurately and efficiently, ensuring clients receive clear, timely communication and compassionate support throughout their claims journey. You will also assist our client-facing team, acting as a key point of contact for clients during patient admission and discharge.

This role requires a high level of professionalism, empathy, and organisational skill. You will play a vital part in delivering exceptional customer service and client support throughout their journey with us.

Key Responsibilities:

• Process claims efficiently within agreed service levels
• Review veterinary invoices, clinical notes, and medical histories.
• Handling and accurately processing client and patient information
• Identifying and resolving discrepancies promptly and efficiently
• Manage incoming calls and emails 
• Process card and cash payments

• Liaise with vets, colleagues, and external Insurance companies for additional information when required.

What We’re Looking For:

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
• Excellent attention to detail and a high level of accuracy
• Previous experience in insurance claims handling (desirable)
• Superb communication and interpersonal skills
• Confidence in discussing sensitive topics with empathy and discretion
• Highly organised, conscientious, and diligent in your work
• Ability to manage a high workload and prioritise effectively.

This is an exciting opportunity to become part of a busy collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.

We offer a generous reward package and benefits including: 

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant 
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus 

Prospective applicants are encouraged to contact Gemma Casali  – Customer Care Team Leader (Claims) on: [phone removed] or email: [email removed] if they have any questions regarding this vacancy.

Please note: We are unable to offer visa sponsorship for this position, and applicants must have the existing right to work in the UK

Closing Date: 20 Nov 2026

Reporting Unit: Administrative

Salary: £29,915 to £32,568 Per Annum Including London Weighting
Permanent / Full Time