MSP Field Engineer - Buckinghamshire

Location: Ideally Buckinghamshire area to cover the Midlands, South East and locations north of London
Hours: Full-time, Permanent | Monday to Friday
Salary: £35,000 per annum plus £4,000 annual car allowance
Working Style: Field-based with remote working and regular travel to client sites

Prism Solutions, part of the Focus Group family, is a Microsoft-focused managed technology provider helping organisations modernise, secure and maximise the value of their technology investments.

Working across Microsoft 365, Azure, cyber security, cloud infrastructure, networking, endpoint management, automation and AI, we're passionate about delivering innovative technology solutions and building long-term partnerships with our clients.

As we continue to grow, we're looking for a customer-focused Modern Workplace Field Engineer to join our technical delivery team, supporting customers across the Midlands, South East and surrounding regions.

This is an exciting opportunity for a technically skilled and customer-facing engineer who enjoys delivering modern workplace solutions and helping customers get the most from their technology investments.

You'll be responsible for delivering a variety of Microsoft 365, cloud infrastructure and endpoint management projects, working directly with clients to implement secure, scalable and reliable technology solutions. From cloud migrations and device deployments to infrastructure upgrades and security improvements, you'll play a key role in ensuring successful project delivery and an exceptional customer experience.

The position combines hands-on engineering, project delivery, technical consultancy and client engagement, making it ideal for someone who enjoys variety and taking ownership of technical outcomes.

Key Responsibilities

• Deploy, migrate and support Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive and Entra ID.
• Configure and manage modern endpoint environments using Microsoft Intune, Windows Autopilot, compliance policies and application deployment.
• Deliver Azure and hybrid infrastructure projects, including Azure Virtual Desktop (AVD), RDS, virtual machines, backup and networking solutions.
• Plan and execute site deployments, office relocations, network upgrades, server changes and cloud migration activities.
• Implement and support secure identity and access controls, including MFA, Conditional Access and least-privilege administration.
• Deploy and support cyber security solutions, including Microsoft Defender, endpoint protection and email security technologies.
• Troubleshoot networking and connectivity issues across LAN, WAN, Wi-Fi, VPN, firewall and cloud environments.
• Produce clear technical documentation, implementation plans, testing records and customer handover documentation.
• Collaborate with Service Desk, Change and Project teams to ensure a seamless transition into ongoing support.
• Conduct technical discovery sessions, site surveys and provide technical input for customer solutions and proposals.
• Identify opportunities for automation, efficiency improvements and enhanced customer outcomes.
• Travel regularly to customer sites across the southern region, representing Prism Solutions professionally at all times.

Skills, Knowledge & Expertise

Essential Skills 

• Hands-on experience administering and deploying Microsoft 365 solutions.
• Strong knowledge of: 
  • Microsoft 365
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • OneDrive
  • Microsoft Entra ID
  • Microsoft Intune
• Experience delivering Azure infrastructure, hybrid cloud environments or AVD/RDS solutions.
• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs, Wi-Fi and firewall technologies.
• Experience delivering technical projects directly with customers.
• Ability to manage multiple projects, priorities and stakeholders effectively.
• Strong documentation, planning and change management skills.
• Good understanding of cyber security principles, including MFA, Conditional Access, endpoint protection and secure access management.
• Excellent communication and customer relationship skills.
• Full UK driving licence and willingness to travel throughout the region.

Desirable

• Previous MSP, MSSP or multi-client technical services experience.
• Microsoft certifications such as Microsoft 365 Administrator, Azure Administrator or Endpoint Administrator.
• Experience with Microsoft Defender, Purview, PowerShell, AvePoint, Nerdio, Datto, Mimecast, SonicWall or Aruba technologies.
• Exposure to Microsoft Copilot, Power Automate, Copilot Studio or AI-driven workplace technologies.
• Experience with PSA, RMM and project delivery platforms.

Job Benefits

• Holiday Allowance - 24 days + bank holidays + birthday leave. 
• Hybrid working options - performance depending. 
• Enhanced maternity, paternity and adoption leave. 
• Paid volunteering day * regular charity events.
• Wider company benefits across health, financial wellbeing, Pension etc.