MSP Change Engineer

Change EngineerLocation: Congleton, Cheshire (Hybrid working available following successful probation)
Hours: Full-time, Permanent | Monday to Friday
Salary: £26,000 - £28,000 per annum
Working Style: Primarily remote delivery with occasional site visits where required

Prism Solutions, part of the Focus Group family, is a Microsoft-focused managed technology provider helping organisations modernise, secure and maximise the value of their technology investments.

Working across Microsoft 365, Azure, cyber security, cloud infrastructure, networking, endpoint management, automation and AI, we're passionate about delivering exceptional technology solutions and building long-term partnerships with our clients.

As we continue to grow, we're looking for a detail-oriented Change Engineer to join our Operations team in Congleton.

The Role

This is an exciting opportunity for an organised and technically capable IT professional who enjoys delivering planned work and seeing projects through to completion.

Sitting between the Service Desk and Project Delivery teams, you'll focus on planned changes, device deployments, Microsoft 365 administration and user lifecycle activities. Rather than spending your day responding to reactive support tickets, you'll be responsible for delivering structured, repeatable technical changes that directly support our customers' day-to-day operations.

This role is ideal for someone who enjoys working methodically, following best practice processes and ensuring a high-quality outcome every time.

Key Responsibilities

• Complete scheduled Microsoft 365 and endpoint changes using approved processes, templates and change records.
• Build, configure and quality-check Windows 11 laptops and desktops using Intune, Autopilot and standard deployment procedures.
• Deliver joiner, mover and leaver requests, including account creation and closure, licence allocation, permissions management and device provisioning.
• Install and configure business applications, printers, security tools, email profiles and client-specific software.
• Support device replacements, rebuilds and onboarding activities, including Entra ID joining, Intune enrolment and BitLocker verification.
• Carry out routine administration and configuration within Exchange Online, Teams, SharePoint Online, Entra ID and Microsoft Intune.
• Complete access changes, shared mailbox configuration, distribution list updates and application deployments.
• Follow implementation, validation and rollback processes while maintaining accurate documentation and audit trails.
• Coordinate directly with end users to schedule and deliver planned work with minimal disruption.
• Escalate non-standard or failed changes with clear documentation and troubleshooting information.
• Maintain and improve build standards, technical documentation, runbooks and automation opportunities.
• Support process improvement initiatives through the effective use of automation and AI-assisted operational tools.

Skills, Knowledge & Expertise

Essential Skills 

• Experience configuring Windows devices and Microsoft 365 services.
• Good working knowledge of: 
  • Microsoft 365
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • OneDrive
  • Entra ID
  • Microsoft Intune
• Strong attention to detail and a process-driven approach to work.
• Ability to follow technical documentation and established procedures accurately.
• Excellent organisational and time management skills.
• Strong communication skills with the ability to keep users informed throughout the change process.
• Understanding of security best practices relating to user access, permissions, device management and data protection.
• A proactive and quality-focused mindset.

Desirable

• Experience within an MSP, IT Operations, Deployment, Provisioning or Service Fulfilment environment.
• Knowledge of Windows Autopilot, PowerShell, application packaging, workflow automation or RMM platforms.
• Exposure to Microsoft Defender, Conditional Access, MFA, BitLocker and Microsoft 365 licensing.
• Microsoft 365 Fundamentals, Endpoint Administrator or equivalent certifications.
• Experience or interest in AI-powered operational tools, Microsoft Copilot and Power Automate.

What Success Looks Like

• Planned changes are delivered accurately, efficiently and right first time.
• Joiner, mover and leaver requests are completed securely and within agreed timescales.
• Devices are built, configured and deployed consistently with minimal rework.
• Documentation, change records and evidence are maintained to a high standard.
• Automation, standardisation and process improvements reduce manual effort and increase efficiency.
• Planned work is completed with minimal disruption to end users and customers.

Job Benefits

• Holiday Allowance - 24 days + bank holidays + birthday leave. 
• Hybrid working options - performance depending. 
• Enhanced maternity, paternity and adoption leave. 
• Paid volunteering day * regular charity events.
• Wider company benefits across health, financial wellbeing, Pension etc.