Planner and Coordinator

Vehicle Movement Planner & Coordinator

Birmingham, Solihull Parkway

 4 on 4 off rotating shift - 8am - 7pm

Main Function of the Job

This varied role is responsible for the planning and coordination of vehicle movements for our fleet of specialist drivers, who collect and deliver vehicles under the We Buy Any Car brand.

You will act as the first point of contact for our fleet of employed and self-employed drivers, providing support and guidance to ensure efficient and professional vehicle collections and deliveries.

Working within a small, friendly, and fast-paced team dedicated solely to the WeBuyAnyCar operation within BCA Logistics, you will build excellent rapport with our field-based remote workforce and enjoy the camaraderie of a lively office environment.

This position is ideal for someone who thrives in a busy office, enjoys problem-solving, and is keen to progress their career in the automotive industry.

Key Responsibilities

• Plan, allocate, and manage vehicle movements, ensuring customer Service Level Agreements (SLAs) are met.

• Support and guide drivers in delivering first-class customer service.

• Monitor vehicle availability and make amendments as required to maintain accuracy of job details.

• Input and update movement data received via email, electronic imports, or verbally.

• Proactively prioritise workloads and respond promptly to real-time events such as traffic delays, breakdowns, or last-minute requests.

• Answer incoming calls promptly and professionally, assisting drivers with any queries or job confirmations.

• Liaise with Service Delivery and Administration teams to resolve customer and driver queries, including pay-related issues.

• Ensure all work is planned in line with customer requirements, including time windows, EPOD expectations, and site access constraints.

• Coordinate additional driver resources when needed to meet operational demand.

• Re-plan movements in cases of aborts, failures, or breakdowns.

• Report any issues, delays, or driver concerns to the Team Leader or Operations Manager.

• Maintain accurate records and systems to support operational efficiency.

• Resolve complaints and take corrective action to prevent recurrence, in compliance with departmental ISO 9002 guidelines.

• Provide day-to-day administrative support to Team Leaders and Operations Managers.

• Take responsibility for your own health and safety and that of colleagues at all times.

• Undertake any other reasonable duties as required.

Skills and Experience Required

• Right to work in the UK.

• Friendly, polite, and professional manner.

• Strong communication and interpersonal skills.

• A positive ‘can-do’ attitude and proactive approach.

• Excellent attention to detail and accuracy in data entry.

• Ability to remain calm and organised under pressure in a busy office environment.

• Strong time management and prioritisation skills.

• Competent IT skills, particularly with Microsoft Office and in-house systems.

• Experience within transport, logistics, or automotive operations is desirable but not essential.

Why Join Us?

You’ll be part of a dynamic and supportive team where your contribution makes a real difference. We offer the opportunity to develop your career within BCA Logistics, the UK’s leading vehicle collection and delivery company, and gain valuable experience in a fast-moving, customer-focused environment.