Payroll Administrator

Role: Payroll Administrator

Location: Salford, Hybrid

Salary: £29,000 - £32,000 per annum

Type: Permanent

About the Role

We are looking for a Payroll Administrator to join a busy payroll department in Salford on a permanent basis. This is a varied role suited to someone with previous payroll experience who enjoys working in a fast-paced environment and providing a high level of customer service.

You will be responsible for supporting payroll processing, responding to employee and stakeholder queries, investigating discrepancies and ensuring payments and adjustments are processed accurately and on time. You will also work closely with colleagues across the wider payroll department, supporting cross-training, continuous improvement and the development of junior team members.

The Role

• Process payroll transactions, advance payments and adjustments accurately and within required deadlines.
• Respond to payroll queries received through ticketing systems and telephone, ensuring timely resolutions in line with agreed SLAs.
• Investigate payroll discrepancies and provide accurate, helpful responses to employees and stakeholders.
• Complete weekly tasks assigned by the Team Leader or Payroll Manager.
• Work towards individual and team KPIs, maintaining high standards of accuracy and customer service.
• Maintain confidentiality and ensure compliance with GDPR and internal data protection policies.
• Work collaboratively with other payroll teams, undertaking cross-training to support departmental requirements and future implementations.
• Support continuous process improvement, identifying opportunities to improve efficiency and existing ways of working.
• Monitor workload and provide support to colleagues where required, helping to ensure tasks are allocated appropriately and deadlines are met.
• Mentor and support a payroll apprentice, providing guidance across day-to-day tasks and processes.
• Keep up to date with company policies, procedures and payroll best practices.

About You

• Previous payroll experience is essential.
• Strong communication and listening skills, with the ability to understand and resolve queries effectively.
• Excellent attention to detail and a high level of accuracy when handling payroll information.
• Confident working in a fast-paced environment and managing competing priorities under pressure.
• A team-focused approach, with the ability to support colleagues and share knowledge.
• Good IT skills and the ability to learn new systems and processes quickly.
• A professional approach to handling confidential employee and financial information.
• GCSE Maths and English at Grade C/4 or above, or equivalent, is desirable.
• Previous customer service experience and strong typing skills would be advantageous.

What’s on Offer

• Salary of £29,000 - £32,000 per annum.
• Permanent position.
• Hybrid working.
• The opportunity to develop your payroll experience within a collaborative team.
• Exposure to cross-team training, process improvement and supporting junior colleagues.
• 26 days annual leave plus bank holidays.

To be considered for this Accounts Payable opportunity, you must APPLY NOW, making sure to attach your up-to-date CV.

 Only shortlisted candidates will be contacted for an initial telephone interview. If selected from the shortlist, a formal interview process will then begin.