IT Support Lead – Insurance
Oliver James · London, London
IT Support Lead – Insurance at Oliver James, based in London, London, paying £70,000 - £75,000 per annum. This is a permanent role with hybrid working.
- Salary
- £70,000 - £75,000 per annum
- Location
- London, London · Hybrid
- Contract
- Permanent
- Posted
- 2 days ago
- Closes
- 19 Nov 2026
- Sector
- IT Support
About 79% above the going rate for it support
Reference JOB-102026-317923_1792659325
About the role
IT Support Lead | London | Hybrid | Up to £75,000
We are recruiting on behalf of a leading Insurance organisation looking for an experienced IT Support Lead to oversee service delivery and drive improvements across its IT support function.
The role will combine IT operations, service management and stakeholder engagement, with responsibility for ensuring effective support, managing escalations and improving service performance.
Key responsibilities:
Oversee IT support operations and manage escalated incidents.
Drive service improvements, reporting and performance management.
Manage third-party support providers and service delivery.
Support IT controls, audit requirements and compliance activities.
Work with technical teams to ensure new systems are effectively supported.
Key experience:
Significant IT Service Desk leadership or senior IT Operations experience
Strong knowledge of ITIL and IT service management.
Experience with IT controls, SOX/ITGCs and external audits.
Knowledge of Microsoft 365 environments.
Strong stakeholder management and communication skills.
Location: LondonHybrid: 3 days per week in the officeSalary: Up to £75,000
Reference: JOB-102026-317923_1792659325 · Posted 2 days ago · Closes 19 Nov 2026 · Listed via Oliver James
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