Administration Officer - Belfast (3rd Nov Start)

We have a fantastic opportunity for you to join our client, Northern Ireland Civil Service, based in Belfast as a full-time Admin Officer (telephony). This is a long-term temporary opportunity.

Administrator Pay Rate: £13.75

Start Date: 3rd Nov

Hours: Various 8 hour shift patterns required between the hours of 8am and 8pm Monday to Friday. One Saturday in every 4 is also required working 9am - 5pm.

Benefits working with NICS:

• On the job training provided
• Long term opportunity - 51 weeks with possibility of extension
• No experience required
• Most weekends off - working 1 in 4 Saturdays

Working within the Department of Communities in

the Northern Ireland Civil Service, this role will deliver services for

customers who are based in Great Britain.

The role is a full time telephony within Pension Credit. Full Training will be provided.

Main Duties and essential skills may include, while not limited to;

• Excellent customer service skills;
• Strong call handling attributes;
• Effective verbal and written communication skills;
• Ability to build rapport with colleagues and customers;
• Ability to work within and contribute to a team environment;
• Ability to work accurately within a specific deadlines and to achieve relevant targets;
• Basic IT skills / computer literacy with an aptitude for learning new systems;
• Organised with good time management skills;
• Excellent interpersonal skills;
• Excellent work ethic with desire to personally develop; and Excellent attendance and time keeping.

These roles are full time, shift work and office based. All training will be full time in office. Working from home may become available in

the future.

NO LEAVE WILL BE GRANTED BEFORE 30th NOVEMBER 2026

Essential Criteria:

• Must have 5 GCSEs including Maths & English - certificates required

**An AccessNI will be required**

Interested? Click apply now to join our admin team!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.