Business Support Team Leader

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Job Reference HCRGCG/TP/24475/21008

Apply for this job Number of Positions: 1 Contract Type: Permanent - Full Time Salary: £26,250 -£30,000 depending on experience Weekly contracted hours: 37.5 Location: Redhill Closing Date: 08/11/2026 Job Category: HCRG - Administrative & Clerical Service type: HCRG - Children's Services Business Unit: HCRG - Surrey 0-19

Job Introduction

When you join us, you're not just taking on the role of Business Support Team Leader, you're becoming part of an organisation committed to improving lives and supporting its people.

You'll benefit from:

• Salary £26,250 -£30,000 depending on experience with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open and just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year.

Lead a Team That Helps Make a Difference

Are you an experienced administrator and people leader looking for a role where your work has a real impact on children, young people and families?

We're looking for a Business Support Team Leader to join our Surrey Child and Family Health Services team. This is an exciting opportunity to lead a team of dedicated administrators who play a vital role in ensuring children and families receive the support they need at the right time.

Based in our Redhill office, you'll lead a team of six Business Support Administrators delivering essential support across Redhill, Ewell and Chertsey. You'll be responsible for creating a positive, supportive and high-performing team culture while ensuring the smooth day-to-day running of administrative services within our Single Point of Access (SPA).

If you're organised, people-focused and passionate about developing others, we'd love to hear from you.

Main Responsibilities

As a Business Support Team Leader, you'll be the driving force behind a busy and highly valued administration function. 

You'll support your team to deliver an excellent service for clinicians, colleagues, parents, carers and partner organisations. Your responsibilities will include:

• Leading, motivating and developing a team of administrators through regular supervision, one-to-ones, training and performance support.
• Managing team workloads to ensure referrals, appointments and service requests are processed efficiently.
• Supporting the smooth running of our Single Point of Access (SPA) service.
• Overseeing appointment bookings, referral processing and patient administration activities.
• Building strong working relationships with managers, clinicians and external partners.
• Handling communications professionally, sensitively and confidentially.
• Supporting recruitment activities including interviewing and onboarding new team members.
• Identifying opportunities for service improvement and contributing ideas that enhance the experience of families and colleagues.

Working Pattern

• Monday to Friday
• 9:00am to 5:00pm

Once fully trained and established in the role, and when service needs allow, there may be increased flexibility around office attendance.

Ideal Candidate

You'll be an experienced administrator with a proven ability