Business Systems Analyst

The Role

Forbes Solicitors LLP are seeking a Business Systems Analyst to join our growing IT team at our Gordon House Office. This role is full time, working 36.25 hours per week, Monday to Friday.

This is an excellent opportunity for someone who enjoys understanding how people work, solving business challenges through technology, and helping colleagues get the best value from the systems they use every day.

This is an exciting opportunity for someone who enjoys understanding how organisations work, engaging with stakeholders, and using technology to drive meaningful business improvement.

Working across the Firm, you'll partner with departments to understand challenges, identify opportunities for improvement, and help deliver technology-enabled solutions that make a real difference to colleagues and clients. You'll play a key role in improving business processes, supporting digital transformation initiatives, and ensuring the Firm maximises value from its business systems and technology investments.

This role would suit candidates from applications support, business systems, helpdesk, business analysis or process improvement backgrounds who are looking to develop their skills within a forward-thinking legal environment.

As a key member of our team, you will be responsible for achieving successful outcomes such as:

• Partner with stakeholders across the Firm to understand business processes, challenges and opportunities for improvement.
• Gather, analyse and document business requirements to support technology solutions and system enhancements.
• Conduct process reviews, workflow analysis and process mapping activities to identify efficiencies and improvements.
• Support the design, testing, implementation and adoption of business systems, enhancements and technology solutions.
• Work collaboratively with technical teams, suppliers and business stakeholders to successfully deliver change initiatives.
• Identify opportunities for automation, digital transformation and improved use of Microsoft 365 and related technologies.
• Support user adoption through training, knowledge sharing, guidance materials and continuous improvement activities.
• Act as a trusted advisor to departments, helping ensure systems and processes evolve in line with business needs.

The Person

We will be progressing applicants to the next stage based on their demonstrated knowledge, experience, and skills in:

Essential

• Experience in a Business Systems Analyst, Business Analyst, Systems Analyst, Applications Analyst, Process Improvement or similar role.
• Experience gathering, analysing and documenting business requirements.
• Experience working with stakeholders across multiple departments to identify and deliver improvements.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Good Microsoft 365 knowledge.
• Ability to manage multiple priorities and work collaboratively as part of a team.
• Alignment with the Firm's values.

Desirable

• Relevant IT, Business Analysis or technical qualifications.
• Microsoft, Power Platform or related certifications.
• Experience within a legal or professional services environment.
• Experience supporting digital transformation, business change or process improvement initiatives.
• Exposure to workflow automation, testing and user acceptance activities.

The Firm

At Forbes Solicitors, we believe in creating a supportive and collaborative environment where our team members can thrive and develop themselves and others. We offer a comprehensive range of legal services and have offices across the North, with deep roots in Lancashire. Our team are known for its genuine, practical advice and passion for achieving the best results. We are real people who listen to each other and work together to deliver exceptional service.

We are proud to have been awarded UK Employer of the Year: Silver (250+) at the Investors in People Awards 2024 and the Firm is ranked as a Legal 500 Top Tier Firm and a Chambers and Partners Leading Firm.

We are a values led Firm and are looking for people who embody our values: authenticity, striving for exceptional results, and unity in teamwork to join our award-winning Firm.

The Benefits

We are dedicated to supporting our people and offer a range of benefits, including:

• 33 days annual leave, including bank holidays, increasing with length of service.
• Annual leave purchase scheme (Subject to T&Cs).
• Enhanced family friendly policies and pay for Maternity, Paternity and Adoption.
• Enhanced sick pay.
• Celebration and Volunteer leave.
• Ongoing professional development and progression opportunities.
• Profit share scheme.
• Additional long service awards.
• Subsidised tuck shops.
• Staff discount on Firm services.
• Health care benefits (Health Cash Back Plan and Mental Health Counselling Services).
• BUPA (Solicitor positions only, for self, not dependents).
• Retail and gym membership discounts.
• Recruitment and legal department referrals (Subject to T&Cs).
• Annual Events.

Forbes is an equal opportunities and disability-confident employer, accredited by Investors in People and ISO 9001 quality management systems. We are committed to equal opportunities in employment, service provision, and supplier engagement, and strive to maintain a workforce that reflects the local community.