Insurance Operations Coordinator

Insurance Operations Coordinator – London Market Insurance | Fully Remote UK

Location: Fully Remote – UK Wide
Industry: Insurance / London Market Insurance / MGA / Insurance Operations

Insurance Operations Coordinator – Fully Remote UK

We are recruiting for an experienced Insurance Operations Coordinator to join our client's team in a 100% remote role, working UK-wide.

This is an excellent opportunity for an experienced insurance operations professional with a strong background in the London Market insurance sector, insurance administration, client servicing, policy administration, credit control, reconciliation, and operational delivery.

Reporting to the Operations Manager, the Insurance Operations Coordinator will be responsible for overseeing the effective delivery of operational services for allocated clients. You will act as a key operational contact, ensuring high standards of service delivery, quality, compliance, client satisfaction, and continuous improvement.

The successful candidate will ideally have around 5 years' progressive experience within the insurance industry, preferably gained within an insurance company, MGA, Lloyd's/London Market environment, broker, or related insurance services organisation.

Key Responsibilities – Insurance Operations

As an Insurance Operations Coordinator, your responsibilities will include:

• Act as the Insurance Operations Subject Matter Expert (SME) for allocated clients, providing operational guidance, insight, and hands-on support across day-to-day insurance processes.
• Act as a key liaison between clients and third-party service providers, ensuring the effective delivery of outsourced administrative and operational services.
• Work closely with outsourced services teams to identify suitable activities for offshoring and operational outsourcing, ensuring alignment with business priorities, service requirements, and efficiency objectives.
• Provide training, guidance, and process knowledge to outsourced services teams to ensure consistent operational delivery and service quality.
• Review, maintain, and improve insurance process documentation, procedures, workflows, and operational controls.
• Act as the primary point of contact for outsourced operations teams, resolving operational queries and escalating issues where appropriate.
• Oversee agency management, including agency applications, TOBA (Terms of Business Agreement) completion, ongoing due diligence, and maintenance of agency records.
• Own and perform credit control, account reconciliation, cash allocation, and financial administration activities.
• Prepare and issue statements of account and support accurate financial reconciliation.
• Manage operational task workflows, ensuring activities are completed in line with agreed Service Level Agreements (SLAs), client requirements, and operational deliverables.
• Support insurance compliance and regulatory requirements, including sanctions screening, third-party due diligence, internal controls, and operational risk management.
• Support new client onboarding, including operational setup, process mapping, service scope definition, and implementation activities.
• Identify and deliver continuous process improvement opportunities across insurance operations.
• Participate in the development and implementation of new insurance operational services, processes, systems, and workflows.
• Attend regular Service Review Meetings, client performance meetings, and operational reviews to discuss service delivery, KPIs, performance, issues, and improvement opportunities.
• Build strong relationships with clients, internal stakeholders, outsourced service providers, and other business partners.

Essential Insurance Operations Skills & Experience

The ideal Insurance Operations Coordinator will have experience in a combination of the following areas:

• Strong experience within insurance operations.
• Experience working within the London Market insurance sector is highly desirable.
• Experience within an insurance company, MGA, insurance broker, Lloyd's, or related insurance organisation.
• Approximately 5 years of progressive insurance industry experience.
• Strong client-facing experience and proven ability to build and maintain professional client relationships.
• Experience with policy administration systems (PAS).
• Understanding of underwriting, claims, policy administration, and renewal workflows.
• Experience with insurance account reconciliation and credit control.
• Experience with cash allocation and statements of account.
• Strong data entry, data validation, reconciliation, and operational accuracy skills.
• Knowledge of sanctions screening, regulatory checks, compliance, and third-party due diligence.
• Excellent Microsoft Excel skills, including Pivot Tables, VLOOKUP, basic formulas, reconciliation, reporting, and data analysis.
• Strong understanding of insurance processes, operational controls, and service delivery.
• Excellent communication, organisation, and stakeholder management skills.

London Market Insurance Experience

Experience within the London Market insurance environment would be highly advantageous. Candidates with experience across insurance operations, underwriting support, policy administration, claims administration, broker operations, MGA operations, agency management, credit control, reconciliation, and client servicing are encouraged to apply.

A CII qualification or relevant insurance qualification is desirable but not essential.

Key Skills & Competencies

We are looking for an Insurance Operations professional who demonstrates:

• Strong relationship management and stakeholder management skills.
• A customer-focused approach to insurance service delivery.
• Excellent verbal and written communication skills.
• Strong problem-solving and problem ownership capabilities.
• The ability to identify issues, take ownership, and deliver effective resolutions.
• Strong conceptual thinking and analytical skills.
• Excellent organisation and time-management skills.
• The ability to manage your own workload while working effectively with multiple stakeholder teams.
• Strong project management and process improvement capabilities.
• Confidence delivering training, guidance, and presentations.
• A proactive, self-motivated, innovative, and collaborative approach.
• The ability to work dynamically across clie