Fraud Support Analyst

About Indra Group UK & Ireland

Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind.

The company’s business model is built around a comprehensive portfolio of proprietary products, combining strong innovation with a high-value focus for customers.

With more than 2,500 projects implemented across 50 countries and over 100 cities, Indra is a global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO₂ emissions annually, and helping save nearly 3,000 lives through improved traffic management and road safety.

Indra Group is paving the way to a more secure and better-connected future through innovative solutions, trusted relationships and the very best talent. Sustainability sits at the heart of its strategy and culture, driving efforts to address current and future social and environmental challenges.

In the 2024 financial year, Indra achieved revenues of €5.5 billion, over 60,000 professionals, maintained a local presence in 46 countries, and operated across more than 140 countries worldwide.

As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:

Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology.

Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.

Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

About the Project

Transport for London (TfL) has awarded Indra a long-term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039.

This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys.

Therefore, Indra will become TfL’s strategic technology partner to guarantee the operation and evolution of the world’s largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points.

Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London.

Role overview

We are seekinga Fraud Support Analyst to work initially during the transition phase of a large project. Post transition the role will comprise of providing ongoing support to critical back-office applications and fraud management services. The successful candidate will combine strong application operations and support capabilities, data analysis and operational documentation experience gained from working in a payment processing environment in relation to fraud prevention, fraud analysis, hotlist administration or payment-processing support.

The role will initially focus on preparing for operational readiness. It will form part of the Fraud Reduction team, working with customer stakeholders, incumbent supplier SMEs, technical resolver groups and service management functions to capture knowledge, validate procedures and prepare the service for continued operation. After transition, the role will be an integral part of the Fraud Reduction Team and will help in creating & monitoring reports as well as suggesting improvements in order to reduce fraud across the clients’ network.

The role is a UK based Hybrid role and requires the successful applicant to work in Redhill 3 days a week, applicants will also be required to pass baseline security / background checks and right to work as Indra are unable to sponsor any work visas.

Key duties include

• Monitoring system activity, transaction data and operational reports to identify suspicious behaviour, anomalies, fraud patterns and emerging risks.
• Performing initial and detailed analysis of potential fraud events, validating findings across relevant data sources and documenting the evidence and rationale.
• Supporting fraud investigations by gathering and analysing transaction records, system logs, case information and other relevant data.
• Producing daily, weekly, periodic and ad hoc fraud reports, dashboards and trend analysis, with clear findings and recommended follow-up actions.
• Maintaining accurate case records and supporting updates to the Fraud Risk Register, action logs and supporting documentation.
• Assessing whether existing mitigation measures, detection rules, reports, hotlists and operational controls are functioning effectively, and highlighting gaps or unintended impacts.
• Escalating suspected or confirmed fraud in accordance with agreed procedures, priorities and reporting timelines.
• Working with Back Office Support, IT, cybersecurity, payments, retail, Service Desk, incident management and other operational teams to investigate and resolve fraud-related issues.
• Supporting the review, testing and refinement of fraud detection rules, monitoring scripts, dashboards, automated alerts and analytical tools.
• Contributing to the identification of new fraud typologies across open-loop payments, closed-loop ticketing, retail agents, staff activity and third parties.
• Keeping up to date with fraud trends in public transport, contactless payments, digital wallets and ticketing systems, and sharing relevant insights with the wider team.
• Contributing to lessons learned, knowledge articles, operational procedures, training materials and fraud awareness activities.
• Handling fraud-related information securely and in line with applicable information security, confidentiality and data protection requirements.

Requirements

Skills knowledge and experience

Essential

• Experience in fraud analysis, fraud prevention, revenue protection, risk analysis, payments operations, transaction monitoring or a comparable analytical role.
• Strong analytical skills and