Fleet Customer Service Advisors

Role: Fleet Customer Services Advisors
Location: Brighton
Hours: Full-time or Part-time available
Positions: 2, one full-time and one part-time
Pay: £27,000 per annum, pro rata for part-time

An excellent opportunity has arisen for two Fleet Customer Services Advisors to join one of our longstanding clients, an established and growing automotive services business.

We have one full-time and one part-time position available, offering an excellent opportunity for experienced customer service professionals who enjoy problem-solving, managing customer relationships and delivering a high standard of service.

Benefits:

• Competitive salary of £27,000 per annum
• Full-time and part-time opportunities available
• Friendly and supportive team environment
• Varied customer service and administrative responsibilities
• Opportunity to develop within an established business

The Requirements:

• Previous customer service experience is essential
• Strong complaints handling and resolution experience
• Excellent written and verbal communication skills
• Confident handling challenging customer conversations
• Strong organisational skills and attention to detail
• Ability to prioritise workloads in a busy environment
• Previous automotive, fleet or maintenance experience would be advantageous
• Experience using CRM or customer management systems desirable
• Professional, reliable and proactive approach

The Role:

• Manage customer enquiries via telephone and email
• Handle customer complaints professionally and efficiently
• Respond to maintenance policy and service-related queries
• Manage customer renewals, contract extensions and cancellations
• Maintain accurate customer records and update internal systems
• Prioritise urgent enquiries and escalate complex issues
• Liaise with internal departments, suppliers and external partners
• Provide general administrative support to the wider team
• Identify opportunities to improve customer satisfaction and processes

If you’re keen to join an established business offering a supportive working environment and the opportunity to develop your customer service skills, then please apply to this Fleet Customer Services Advisor role below or call Jamie Watson on [phone removed] between 9:00am – 5:30pm.