People Services Administrator

Support colleagues. Deliver great service. Build your HR career.

We're looking for an enthusiastic People Services Administrator to join our People Services team.

This is a permanent, full-time role with a hybrid working pattern. You will be working between the hours of 08:00 and 17:00, Monday- Friday. You will do a minimum of two days per week in our Ansty office (CV7 9JU), with the flexibility to work from home for the remainder of the week. Full training will be provided. During your first few weeks, you may be required to spend additional time in the office for training and support.

Perfect for someone with strong administration or customer service experience who is looking to develop their career within HR and people services.

Why you'll love this role

As part of our Lifecycle Team, you'll play an important role in supporting employees and managers across the business. You'll provide advice and guidance on HR policies and procedures, process employee requests, and help ensure colleagues receive an efficient and professional service.

Working in a fast-paced environment, no two days are the same. You'll gain valuable exposure to a wide range of HR activities, systems and processes while developing your knowledge and experience within a supportive team.

What You'll Be Doing

Provide excellent customer service

• Respond to employee and manager queries via tickets, email and telephone
• Deliver a professional, accurate and timely service

Support HR processes

• Process employee changes and HR transactions accurately
• Ensure records are maintained and updated appropriately

Manage queries and casework

• Resolve first-contact queries wherever possible
• Provide guidance on HR policies, procedures and processes

Use HR systems and tools

• Work across systems including SAP, SuccessFactors and Zoho
• Maintain accurate information and documentation

Work collaboratively

• Support colleagues across the wider HR function
• Build positive relationships with stakeholders across the business

What You'll Bring

You'll be comfortable working in a high-volume environment, handling a variety of queries and administrative activities while maintaining accuracy and attention to detail.

Experience

• Administration and/or customer service experience
• Experience working in a busy environment with competing priorities
• Experience following policies, procedures and service standards
• Previous HR experience would be advantageous
• CIPD Level 3 qualification (or working towards) would be desirable

Skills

• Excellent communication skills, both written and verbal
• Strong organisational and time management skills
• High attention to detail and accuracy
• Ability to prioritise workload and adapt to changing business demands
• Confidence using Microsoft Office applications, including Word and Excel
• Comfortable learning and using multiple systems

Interview Information

Interviews will take place W/C 2nd November in Ansty. Interviews over Teams are also an option.

Ready to make an impact?

If you're passionate about delivering great service, enjoy supporting people and are looking to develop your HR career, we'd love to hear from you.

Join us as a People Services Administrator and help deliver an outstanding people experience across Cadent.

Disclaimer: While the closing date is set as mentioned, we reserve the right to close the application process earlier if necessary, depending on the unique circumstances of each role.

At Cadent, we’re thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What’s In It for You

Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:

• Annual bonus
• Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life’s special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.

We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!

As a proud Disability Confident Leader, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy. Please let us know if you require any reasonable adjustments at any stage of the recruitment process and we will ensure that support is provided.

What’s next?

To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home - Cadent Gas Ltd

Be part of something big. Help shape the future of gas for generations to come.