Trade Counter Assistant

Cogent Staffing are seeking a dependable and customer-oriented Trade Counter Assistant to join our client’s team based in Halifax, West Yorkshire. This is a hands-on, split-focused role that will initially involve 50% face-to-face customer interaction and stock handling, transitioning to a 100% customer-facing trade counter position once trained. will have experience on an FLT and possess previous experience working in a customer-facing or trade counter environment. Above all, we are looking for the untrainable qualities: a strong work ethic, positive attitude, common sense, and complete reliability.

Shifts & Salary

• Pay Rate: £12.71 an hour
• Job Type: Full-time, Permanent
• Working Hours: Monday to Friday, standard office hours, every other Saturday morning
• Location: Halifax, West Yorkshire

Key Responsibilities

• Greet and assist trade customers at the counter, serving as the face of the business and providing helpful, professional customer service.
• Learn and master product ranges, pricing structures, and order processing workflows to transition into a full-time counter role.
• Operate forklift trucks (Counterbalance, Side Loader, or Combi Lift) safely to unload deliveries, move stock, and load customer vehicles.
• Handle customer enquiries face-to-face and over the phone, advising on product availability and taking accurate orders.
• Assist with stores duties, stock replenishment, inventory counts, and maintaining a clean, orderly trade counter environment.

Key Requirements

• Ideally holds a one valid Forklift Truck (FLT) licence (Counterbalance, Side Loader, or Combi Lift), or happy to be trained on one.
• Prior experience working on a trade counter or in a face-to-face, customer-facing role.
• Excellent attitude, reliable work ethic, strong common sense, and high personal integrity.
• Good communication skills with a confident, approachable customer-service manner.
• Able to commute reliably to Halifax for standard Monday–Friday office hours.

If you are interested in this role and have the necessary experience, please apply with your CV attached.

At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively.

We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants.

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