Internal Sales Support

We are seeking a strong Sales Support Executive with excellent customer service skills to join an established supplies and distribution business.

This is a varied, hands-on role combining telephone customer service, order processing and quotations with trade counter sales and occasional warehouse/stores support.

Key Responsibilities

• Manage relationships with established trade accounts, processing orders, preparing quotations and providing a professional, responsive customer service.
• Handle incoming telephone and email enquiries regarding products, pricing, stock availability
• Process customer orders accurately through the company's computer system and ensure timely fulfilment.
• Prepare and follow up on quotations to secure orders and develop customer relationships.
• Provide counter sales support to trade customers, assisting with product enquiries and identifying suitable products to meet their requirements.
• Check stock availability, product specifications and pricing to ensure accurate information is provided to customers.
• Assist with stock control activities, including stock checks, monitoring availability and reporting discrepancies.
• Provide occasional stores and warehouse support, including locating products, picking orders and preparing goods for collection or dispatch.
• Maintain accurate customer records, quotations and order documentation.
• Support the wider sales team in identifying opportunities to develop existing accounts and generate repeat business.

The Ideal Candidate

• Previous experience in internal sales administration, order processing or a trade counter environment. (3 years+)
• Competent in Microsoft Office, including Word, Excel and Outlook
• Confident communicating with customers over the telephone and face to face.
• Good computer skills and attention to detail.
• Previous forklift experience would be beneficial but is not essential.

Permanent role, early finish Friday.

Contact Judith for further details pm +44(0) 7809 238786