Business Support Assistant
Birmingham Childrens Trust · Birmingham, West Midlands
Business Support Assistant at Birmingham Childrens Trust, based in Birmingham, West Midlands. This is a permanent role.
- Salary
- Competitive
- Location
- Birmingham, West Midlands
- Contract
- Permanent
- Posted
- 48 minutes ago
- Closes
- 18 Nov 2026
- Sector
- Administrator
Reference https://joinus.birminghamchildrenstrust.co.uk/vacancies/1449/business-support-as
About the role
- Advertising Start Date: - 19 Oct 2026
- Directorate - Finance & Resource
- Location - One Avenue Road
- Vacancy Type - Permanent
- Salary Details: - £25,614- £29,071 per year
- About The Role - We have an exciting opportunity within our Business Support Service for a self-motivated Business Support Assistant (BSA), providing essential support to our Child Protection Conferencing (CPC) Service.
CPC Business Support plays a crucial role in supporting children and families when Child Protection Conferences are required to bring together professionals and partner agencies to share information and make decisions about how to keep children safe. The team supports the full conference process, from arranging meetings and preparing documentation through to recording outcomes and distributing information following conferences.
Conference Convening: You will work closely with Conference Chairs, Social Workers and partner agencies to ensure conferences are arranged within statutory timescales. This will involve managing diaries, arranging meetings, issuing invitations, maintaining accurate records and updating case management systems. You will also be responsible for managing a busy shared inbox and responding to enquiries from professionals and service users.
Post Conference: Tasks include ensuring that conference outcomes are accurately recorded, quality checked and distributed within statutory timescales. The team is responsible issuing conference minutes, Child Protection Plans and outcome documentation, maintaining accurate records on case management systems, ensuring children, families and key stakeholders receive the information they require. Working closely with Conference Chairs, Social Workers and multi-agency partners, ensuring timely, accurate and high-quality information management throughout the child protection process.
This is a varied and rewarding role. We are looking for someone who takes pride in delivering a high-quality service, is willing to learn, embraces new challenges and can work flexibly to support the wider team. In return, you will join a supportive service committed to developing staff through training, learning opportunities and cross-team working.
This is a hybrid role based in Birmingham. Whilst there is opportunity for agreed home working, the service operates across the city and staff are expected to work flexibly between office locations and conference venues as required by the needs of the service. The successful candidate must therefore be able to travel across Birmingham, including supporting both North and South conference venues when required.
We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.
You must have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.
About you:- Excellent organisational and time management skills, with the ability to effectively manage competing priorities and meet deadlines.
- A strong commitment to delivering a high-quality service and achieving positive outcomes for customers and colleagues.
- Excellent attention to detail and the ability to work accurately when handling sensitive information and documentation.
- Strong written and verbal communication skills, with the confidence to engage professionally with a wide range of stakeholders.
- The ability to work independently using your own initiative whilst contributing positively to a team environment.
- A flexible approach to work, including a willingness to learn new processes, undertake cross training and support colleagues, to provide cover across the different areas and tasks within the team.
- The ability to adapt positively to changing business needs and service demands.
Experience of working within accuracy driven administrative, business support or customer-focused environments. - A proactive and solution-focused approach to problem solving.
- Good IT skills and confidence using a range of Microsoft Office applications and business systems.
- An understanding of the importance of confidentiality, professionalism and handling sensitive information appropriately.
- A commitment to delivering a reliable, responsive and customer-focused service, taking responsibility for the quality and timeliness of your work.
- Ability to demonstrate the right behaviours and values. You will be a positive and dependable team member who takes pride in delivering a high-quality service, is willing to learn, embraces new challenges and works collaboratively to support colleagues and customers.
- Experience is important, but we are equally interested in candidates who can demonstrate a strong work ethic, flexibility, commitment to service excellence and a willingness to develop new skills.
Please note as part of our onboarding process, the successful candidate will be required undergo a series of background checks with Experian including, Experian Right to Work, and Digital ID verification. These are essential pre-employment requirements.
Our Benefits- A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
- Free on-site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
- Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
- Flexible and hybrid working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
- Pension Scheme - You will receive a generous local government career average pension scheme in line with the local government pension scheme.
Reference: https://joinus.birminghamchildrenstrust.co.uk/vacancies/1449/business-support-as · Posted 48 minutes ago · Closes 18 Nov 2026 · Listed via Birmingham Childrens Trust
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