Coordinator - Academic Administration Services - 6 Months FTC

Salary: £25,000 - 26,000 per annum

Employment type: Fixed Term Contract for 6 months

Hours per week: 37

Reporting into: Team Leader

Department: Academic Services

Click here to read the full job description and view our excellent benefits here

This role operates on a hybrid working arrangement that will require 1 days travel into our Coventry head office.

This may fluctuate in line with business requirements.

Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About the Role:

You will be responsible for providing effective administrative coordination and operational support for the teaching set-up and payment processes relating to contracted and permanent academic lecturers at Arden University.

Key responsibilities include:

• Acting as the first point of contact for all teaching set-up and payment administration queries relating to contracted and permanent academic lecturers.

• Coordinating and providing administrative support for all aspects of lecturer onboarding, teaching set-up and day-to-day non-academic operational activities associated with Arden University’s lecturer resource.

• Working collaboratively as part of a team to meet tight deadlines, maintain high service standards and build effective working relationships across the organisation.

• Supporting a wide range of internal and external stakeholders by investigating and resolving complex queries promptly and efficiently.

• Maintaining accurate and up-to-date lecturer payment records, ensuring management is kept informed of progress, potential issues and any matters requiring further attention.

• Raising and processing purchase orders and timesheets accurately and in accordance with established processes and procedures.

• Managing and resolving lecturer and associate payment-related queries, including invoice discrepancies, ensuring all issues are addressed in a timely and professional manner.

• Ensuring all administrative and payment activities comply with Arden University’s policies, processes and procedures.

About You:

We are seeking a proactive and motivated self-starter with excellent administrative skills and a strong commitment to delivering outstanding customer service.

You will be organised, detail-oriented and adaptable, with the ability to thrive in a fast-paced environment and manage competing priorities while meeting tight deadlines.

Key skills and attributes include:

• Strong administrative skills: Excellent organisational abilities, with a proactive approach to managing tasks and responsibilities.

• Customer service excellence: A strong customer-focused attitude, ensuring a positive and professional experience for both internal and external stakeholders.

• IT proficiency: Excellent IT skills, particularly in Microsoft 365 (O365) and Microsoft Excel, with the confidence to use these tools effectively.

• Accuracy and attention to detail: The ability to process figures, financial information and payment details quickly and accurately.

• Communication and interpersonal skills: The ability to build positive working relationships and communicate effectively with a wide range of stakeholders.

• Flexibility and adaptability: A positive, flexible approach, with the ability to respond to changing priorities and work effectively under pressure.

• Initiative and time management: The ability to work independently, use initiative and manage workloads efficiently to meet deadlines.

• Willingness to learn: An enthusiastic attitude towards personal development, learning new skills and embracing new challenges.

Ultimately, we are looking for someone who brings energy, enthusiasm and passion to their role, takes pride in delivering high-quality work, and demonstrates a positive, flexible and can-do attitude.

You will be eager to learn, committed to continuous improvement and dedicated to providing an excellent standard of service.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!

• A generous Aviva pension plan, company contributions starting from 7%

• BUPA Cash Plan

• Private Medical Insurance coverage (applies to certain job roles)

• Access to Perkbox benefits

• Study any Arden course for free, with a discount for all family and friends

• Plus, other excellent benefits

• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
  

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

#INDSJ

Closing Date: Monday 2 November

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this sche