IT Support Technician (1st & 2nd Line)

£30,000 - £34,000 DOE | Hybrid Working, Permanent, Full Time | Macclesfield

Cathedral Appointments is recruiting on behalf of a growing managed IT services provider for an IT Support Technician to join its Macclesfield team. The business supports a broad portfolio of client organisations, and continued growth has created an opportunity for a capable technician to help keep their users, devices and systems running smoothly.

The Role

This is a varied 1st and 2nd line position supporting client businesses across hardware, software and business systems. You will resolve user and application issues, build and deploy devices, and help maintain client infrastructure, working through a mix of remote, office and on-site support. It would suit someone with solid helpdesk experience who enjoys variety and is ready to broaden their technical skills in a managed services setting.

Responsibilities for the IT Support Technician:

• Provide 1st and 2nd line support for hardware, software and peripherals, remotely and on client sites
• Manage helpdesk tickets through to resolution, keeping users informed throughout
• Handle joiner and leaver processes for client organisations
• Build and deploy Windows, Apple and mobile devices
• Assist with administration of Active Directory and Entra ID, servers and network infrastructure
• Support IT projects and cloud technology deployments
• Requirements for the IT Support Technician include:
• Strong working knowledge of Microsoft 365 (essential) and Microsoft Windows
• A full UK driving licence (essential) and willingness to travel to client sites
• A Microsoft certification or at least 2 years of relevant IT support experience
• Experience supporting desktop and laptop hardware
• A good understanding of Active Directory, TCP/IP, DNS and DHCP
• Strong troubleshooting, communication and organisational skills, working well independently and as part of a team
• Desirable: experience with Azure, Intune or Autopilot, RMM and PSA tools, or an IT-related BTEC, NVQ or similar qualification

Benefits:

• Salary of £30,000 - £34,000 DOE
• Hybrid working, balancing home, office and client-site work
• Pension scheme
• Health and wellbeing support
• Monthly employee perks scheme
• Exposure to a wide range of client environments and cloud technologies

If you are an IT support professional looking for variety and the chance to develop within a growing managed services business, we would love to hear from you.

Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.

Recruitment Consultant: Dan Martin

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