Private Services Manager

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Vacancy ID well/TP/22/11900

Apply for this job Contract Type: Permanent - Full Time Salary Range : £40,000 – £55,000 (depending on experience) No. Hours per week: Full time Location: John Bell & Croyden, London Job Category: Support Centre Business Area: Support Centre Division / Function: Operations

Overview of the role

Private Services Manager

John Bell & Croyden
Wigmore Street, London W1
Salary: £40,000 – £55,000 (depending on experience)
Reports to: Pharmacist Manager

The Role

We’re looking for an experienced Clinical Services Pharmacist or Registered Nurse to take on a key role within our business as Private Services Manager.

This is a hands-on position where you’ll be responsible for delivering high-quality clinical services while also growing and shaping the commercial success of the department. You’ll play a central role in how our private services evolve, working directly with clients as well as driving new opportunities.

You’ll be the main point of contact for our wellness services, including phlebotomy, vaccinations and our medical weight loss clinic, ensuring both an excellent patient experience and a strong, sustainable service offering.

What You’ll Be Doing

Clinical delivery

• Providing phlebotomy services across a variety of diagnostic tests
• Running the medical weight loss clinic, including consultations, treatment plans and follow-ups
• Delivering vaccination services both in-store and off-site
• Carrying out general health checks and wellness screenings
• Maintaining high clinical standards and safe working practices
• Supporting internal teams with training and sharing clinical knowledge where needed

Service management and growth

• Managing the day-to-day running of the clinic, including bookings and stock
• Identifying ways to grow the service, increase revenue and build client loyalty
• Working closely with marketing, providing clinical input to support campaigns
• Acting as a key representative of the service, internally and externally
• Building relationships with local businesses to promote services and attract new clients

Client experience

• Delivering a high-end, personalised service in line with a luxury retail environment
• Building strong relationships with clients and creating a trusted experience
• Explaining results in a clear, straightforward way with practical advice

About You

• Qualified Pharmacist or Registered Nurse with valid GPhC or NMC registration
• Confident in phlebotomy and vaccination delivery (essential)
• Experience in private healthcare, wellness or similar environments would be beneficial
• Comfortable working towards targets and growing a service
• Strong communication skills and able to build rapport easily with clients
• Someone who is proactive and able to manage their own workload and clinic space
• Willing to network and engage with the local community and businesses

Why Join Us

This is a unique opportunity to be part of a well-established name while helping to develop a growing area of the business.

You’ll have a good level of autonomy in how the service is run, with the chance to shape its direction and make a real impact. The role also offers more predictable working hours compared to traditional clinical settings, along with the chance to work in a premium, customer-focused environment.

The Ideal Candidate

Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.

About The Company

For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharma