IT Support Engineer

Lisburn | £30,000-£35,000 | Pension and Private Healthcare

This is an excellent opportunity for a hands-on IT support professional who wants more than a conventional service desk position. You will provide 1st and 2nd Line support across office, operational and site-based environments while working closely with the IT Manager on infrastructure, security and digital-improvement projects.
The position is fully on-site in Lisburn and offers a 1:30pm finish every Friday.

The role

As the first point of contact for day-to-day IT support, you will:

• Troubleshoot hardware, software, Microsoft 365, printing, mobile-device and network-connectivity issues.
• Support Windows PCs, laptops, printers and other business technology.
• Administer user accounts, permissions, password resets and MFA.
• Assist with onboarding and leaver processes.
• Support Outlook, Teams, SharePoint, OneDrive and Microsoft Office applications.
• Install software, manage access requests and assist with licensing and updates.
• Log, prioritise and document incidents, escalating more complex issues when required.
• Assist with backups, endpoint protection, patching and routine system checks.
• Maintain IT documentation, asset records and user guidance.
• Support technology rollouts, supplier coordination and continuous-improvement projects.
• Help the business make better use of Microsoft tools and digital workflows.

What you will need

• Previous experience in an IT support, service desk, helpdesk or technician position.
• Good working knowledge of Windows devices and Microsoft 365.
• Experience troubleshooting hardware, software, printing and basic networking issues.
• Strong communication skills and a patient, customer-focused approach.
• The ability to prioritise effectively in a busy operational environment.
• An HND in Computing or an equivalent relevant qualification.
• A valid UK driving licence.

Experience with any of the following would be beneficial:

• Microsoft Entra ID or Azure.
• Endpoint security, backup products or ticketing systems.
• ERP implementations, transitions or upgrades.
• Construction, manufacturing, production or another operational environment.
• Automation, reporting or digital workflow tools.

Package

• Salary of £30,000-£35,000.
• Pension.
• Private healthcare.
• Permanent, full-time position.
• Monday-Thursday, 8:30am-5:00pm.
• Friday, 8:00am-1:30pm.
• Fully on-site in Lisburn.

To learn more about this opportunity, apply today or contact Daire O'Connor at MCS Group for a confidential discussion. [phone removed] / [email removed]