Quality Assurance Officer

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Job Reference grayhealth/QAO/19628/1346

Apply for this job Number of Positions: 1 Contract Type: Permanent Contract Details: Monday - Friday, 37.5 hours per week Salary: £30000 - £35000 Working Hours: 37.5 Location: Macclesfield Closing Date: 30/10/2026 Job Category: Central Support Region / Division: Central Support Business Unit: Central Support

Job Introduction

Quality Assurance Officer

Salary £30,000 - £35,000 + £2400 car allowance

Full time office based in Alderley Park, Macclesfield with regular travel to site throughout the UK

Free parking

37.5 hours per week

Monday to Friday 9am to 5pm

Closing date for applications: 9th Oct 2026

Role Overview

The Quality Assurance Officer is responsible for driving measurable and sustained improvements in quality, safety and outcomes across the organisation, ensuring services consistently meet and exceed regulatory standards and support Gray Healthcare’s ambition to achieve and sustain CQC Outstanding ratings.

The post holder will:

• Provide robust governance assurance in line with Regulation 17 (Good Governance)
• Deliver independent scrutiny and professional challenge to operational and clinical teams
• Ensure quality assurance activity translates into measurable improvements in outcomes for people we support
• Embed a culture of continuous learning, accountability and reduced variation
• Ensure all quality assurance activity produces a clear, auditable evidence trail demonstrating compliance, improvement and impact

This role is not limited to audit and compliance — it is a key driver of organisational improvement and evidence of impact

Key Responsibilities

1. Governance, Assurance and Regulatory Compliance

• Embed and deliver a robust quality assurance framework aligned with CQC standards (Safe, Effective, Caring, Responsive, Well-led)
• Conduct independent audits, including “check the checker” audits, to validate first-line assurance
• Provide clear, evidence-based assurance to senior leadership on quality, risk and compliance
• Apply a risk-based approach, prioritising high-risk services, individuals and practice areas
• Ensure feedback from the people we support, and families is used to shape improvement and evidence impact

2. Driving Measurable Improvement

Ensure all QA activity results in:

• Demonstrable improvements in care quality and safety
• Reduction in risk, incidents and restrictive practice
• Improved outcomes and quality of life for people supported

Additional responsibilities:

• Track before-and-after impact of interventions and improvement actions
• Escalate where improvement is not achieved and implement further action

3. Audit, Analysis and Insight

Conduct detailed audits of:

• Care plans
• Risk assessments
• PRN usage
• Incident and safeguarding records
• Clinical decision-making and documentation quality

Analyse trends across:

• Incidents and risks
• Medication use (including PRN)
• Safeguarding and restrictive practice
• Translate data into clear insight that drives decision-making and improvement

4. Risk Identification, Escalation and Mitigation

• Identify early signs of risk, deterioration and poor practice

Ensure risks are:

• Clearly documented
• Appropriately escalated
• Actively mitigated and monitored
• Support accurate and dynamic risk registers and governance reporting

5. Embedding Person-Centred and Least Restrictive Practice

• Ensure care and supportis: