IT Support Engineer
Cathcart Technology · City, Edinburgh
IT Support Engineer at Cathcart Technology, based in City, Edinburgh, paying £32,000 - £35,000 per annum. This is a permanent role with hybrid working.
- Salary
- £32,000 - £35,000 per annum
- Location
- City, Edinburgh · Hybrid
- Contract
- Permanent
- Posted
- 14 hours ago
- Closes
- 22 Oct 2026
- Sector
- IT Support
18% below the typical rate for it support
Reference jobs/it-support-engineer-city-edinburgh/2983182312-2
About the role
A well-established MSP in central Edinburgh is looking for a 2nd Line IT Support Engineer to join its growing team (fully onsite).
This is a great opportunity for someone who enjoys solving technical problems, working closely with users, and developing their skills across a broad range of technologies. The role is predominantly office-based, with hybrid working available after six months, and the company actively supports professional development through funded certifications and training.
Key Responsibilities
Providing 2nd line support across a varied client base
Troubleshooting Microsoft 365, Windows, macOS and networking issues
Resolving escalated hardware, software and connectivity problems
Taking ownership of tickets through to resolution
Maintaining accurate technical documentation
Delivering excellent customer service
What We're Looking For
Commercial experience in a 2nd Line IT Support role
Strong Microsoft 365, Windows and Mac support experience
Solid networking and fault-finding skills
Excellent communication and documentation skills
Full UK driving licence (essential)
MSP experience (desirable)
Microsoft, CompTIA or similar certifications (desirable)
Why apply?
This is an opportunity to join a successful and growing technology business where you'll gain exposure to a wide range of technologies, work alongside experienced technical professionals, and play a key role in delivering high-quality support to customers.
If you're looking for a position that offers variety, responsibility and the chance to continue developing your technical expertise, we'd love to hear from you.
What's on offer
They are offering a salary ranging 32,000 - 35,000 alongside a range of benefits. This role is fully onsite and will require you to have a full UK drivers' licence for occasional travel to client sites (central Scotland only).
If you're looking to join a close-knit MSP that genuinely invests in its people, please apply or contact Matt MacAlpine at Cathcart Technology for more information.
Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
Reference: jobs/it-support-engineer-city-edinburgh/2983182312-2 · Posted 14 hours ago · Closes 22 Oct 2026 · Listed via Cathcart Technology
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