Customer Service Opportunities

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Job Reference TP/StationStaffKent

Apply for this job Number of Positions: 1 Contract Type: Permanent - Full Time Salary: £26,844 rising to £29,156 plus free rail travel Working Hours: 35 Full address: Tonbridge Job Category: Station Colleagues Region / Division: Kent Business Unit: Passenger Services

Job Introduction

Looking for a career that can take you places? Join our Southeastern station team in the Tonbridge area!

• Imagine the pride you’ll feel knowing your care and customer service is creating a special place within your community.  
• Our stations have many roles, from working on our platforms to selling tickets. Giving you lots of long-term options and plenty of variety.
• Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special connections.

Can you move people? Apply now.

PLEASE NOTE THAT DUE TO THE NATURE OF THIS ROLE, CANDIDATES NEED TO BE AT LEAST 18 YEARS OLD TO APPLY.

Main Responsibilities

What you’ll do

Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in.

Our Station teams are made up of a variety of roles. These include positions on our platforms and gatelines as well as in our ticket offices. We also have team members who provide general support across a few stations (this often requires a full driving licence). And on our high-speed services we have Passenger Hosts.

Depending on your role, you may spend your time:

• making sure trains are dispatched safely and on time from our platforms
• inspecting tickets and helping passengers get through our gatelines
• cleaning and tidying our stations
• answering passenger questions and helping them get where they need to be
• dealing with lost property
• selling tickets and promoting activities on our railway
• conducting regular safety and security checks.

  

Your shifts

• You will work a varied shift pattern, which includes weekends, bank holidays and nights.
• Shifts may start as early as 5.30am and some will finish after the last train has dispatched at night.
• At certain stations, you may also spend some of your shifts working alone.

Please note, we are looking for candidates in specific areas for this role. If you do not live within the specific area(s) that is noted on our advert, then you will be put on hold for now and it may take longer to get to you since we are prioritising certain areas/ depots.

CANDIDATES NEED TO LIVE WITHIN A 40 MINUTE COMMUTE OF TONBRIDGE STATION WITHOUT THE USE OF PUBLIC TRANSPORT.

The Ideal Candidate

The experience you’ll need

You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.

All you need is:

• a passion for making every passenger journey the best it can be
• excellent people and communication skills
• some customer service experience
• a proactive and positive attitude
• the ability to work well in a team
• the ability to handle challenging situations well.

Given the start and end times of shifts, it’s also best to have your own transport to get to and from your place of work.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here. 

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting a