Solutions Engineer Level 1 - London

Solutions Engineers (SEs) at TransPerfect are passionate about product development, client requests for enhancements and the resolution of production issues. We expect our SEs to be AI-literate and to actively use AI tools in their day-to-day workflow to work faster, smarter, and with higher quality.

DESCRIPTION

• Work with Client Service Representative and Solutions Engineer to resolve Trial Interactive Operations Escalations

• Assist with data migration with pre-defined utilities and processes

• Assist with PDC and IQ test scripts preparation and the execution

• Build and Execute QA scripts for migration and other special projects

• Write technical documentation about special projects and the new processes

• Execute database scripts for enhancements to the reporting system

• Assist Solutions Engineers in production server maintenance and new version deployments for applications

• Assist Solutions Engineers in building large scale, high availability systems for Enterprise Life Sciences Clients

• Create custom eLearning videos internally and for clients – on the eTMF and SSU modules

• Use AI tools (e.g., Claude, ChatGPT, GitHub Copilot, Cursor) in day-to-day work to accelerate scripting, troubleshooting, QA, data analysis, and documentation

• Use AI-assisted development to build rapid prototypes and proof-of-concepts for client enhancement requests and internal process improvements

• Critically review and validate all AI-generated output (code, scripts, test cases, documentation) for accuracy, security, and compliance before use

• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor