Security - Support Officer

Control Room Operator / LSO

1. Core Responsibilities

·       System Monitoring: Continuously monitor live CCTV feeds, intruder alarms, fire alarms, and access control systems.

·       Incident Management: Act as the central point of communication during emergencies, coordinating security officers and liaising with emergency services when required.

·       Access Control: Manage electronic barriers, issue access passes, and monitor restricted areas.

·       Record Keeping: Maintain accurate daily logs and prepare detailed incident reports.

·       Equipment Maintenance: Identify and report system faults and carry out basic diagnostic checks on security equipment and software.

·       Patrolling / Health & Safety: Full site patrol consisting of a 78-point route. Identifying potential safety concerns or near miss incidents.  

2. Key Skills & Requirements

·       Licensing (UK): Valid SIA CCTV Licence (Public Space Surveillance) required. An SIA Door Supervisor Licence is often advantageous.

·       Technical Proficiency: Experience using Video Management Systems (VMS) and integrated security platforms.

·       Communication: Strong verbal communication skills with a calm and professional manner when using radios and telephones.

·       Concentration: Excellent attention to detail and the ability to remain focused during long monitoring periods.

3. Working Conditions

·       Shifts may include days, nights, weekends, and bank holidays as part of a 24/7 operation.

·       Role involves working in a high-pressure environment with the need for quick and effective decision-making during incidents.