Senior Support Developer

The Role

Every item on sale in our stores and available on our website starts as an idea. Behind the scenes, our bespoke suite of Product System applications powers every step of an item's journey, from initial design and global sourcing to manufacturing, testing, and delivery.

Our Product Technology team supports the Buyers, Merchandisers, Designers, Technologists, and Product Coordinators who bring our range to life. As part of our team, you will help evolve our technology, improve our systems, and deliver tools that keep the business moving forward.

We are constantly looking to evolve our technology, our applications, and the services we offer our stakeholders. We really are a group of passionate people who love technology, pushing boundaries, and answering the what-ifs.
 

What You’ll Take On

Working with us would mean exposure to new technologies and ways of working, getting involved in forcing through change and ultimately providing our customers with a better service. We have challenges with some legacy applications and ‘older’ code languages, so we are looking for someone who isn’t afraid to take this on.

This is a fast-paced environment that is never dull, and comes with the freedom and support to express yourself to come up with new initiatives. We are open to suggestions for new ways of working, improvements to applications and new technologies.

You will:
 

• Provide application and operational support to our product owners and customers.
• Build and maintain long-lasting relationships with our stakeholders.
• Provide efficient and effective communication with users across all levels of the business.
• Maintain our databases and ensure that systems are configured with updated operational data.
• Understand the business impact of the Incidents received and prioritise accordingly.
• Keep up to date with new applications and new functionality, as well as identifying any systems issues within the existing applications.
• Escalation of high-priority and business-impacting issues to the relevant individuals.
• Ensure the integrity of data by recording all actions for Incidents and Service Requests in the ServiceNow Service Management tool.
• Provide additional guidance and support to the Application Support team.
• Identify and resolve production Incidents.

What You’ll Bring

We run an agile operation in a quick-paced environment, so we need our people to be able to work efficiently, accurately and well under pressure. We are always working on projects, you will also need to work on incidents and requests too, so you will need to be comfortable working both as part of a team and independently. 

Essential

• Microsoft C# / .Net Framework / VB6 / .Net Core
• Microsoft SQL Server
• Microsoft Team Foundation Server
• Windows/Web Applications
• Test Driven Development (TDD)
• Model View Controller (MVC)
• Git / Azure DevOps
• Excellent Problem Solver, who thrives under pressure and working to tight deadlines
• Able to multitask, working on several pieces of work simultaneously
• Proactive, able to identify opportunities for improvements both technically and operationally

Desirable

• Knowledge of Google G Suite.
• Retail Industry knowledge/experience.
• ITIL Foundation in Service Management
• Agile Methodology
• Awareness of the ITIL Incident process
• Awareness of the ITIL Service Request process
• Awareness of the ITIL Change process
• Awareness of the ITIL Major Incident process
• Kubernetes
• Azure
• SOA
• Web APIs

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