Call Centre Advisor

Job Title: Client Services Advisor (call centre)

Location: Aylesbury (Hybrid Working)
Contract Details: Full time, Permanent
Hours: Monday to Friday, 9:00am - 5:00pm (1 hour lunch break)
Salary: £23,831 per annum

About Our Client

Our client is a nationally recognised membership organisation with a strong reputation for delivering exceptional customer service across the UK. They are seeking a Client Services Advisor to join their friendly and professional Customer Services team, providing first-class support to customers through a variety of communication channels.

Benefits & Perks

• 25 days annual leave, increasing with service up to 30 days, plus bank holidays


• Additional festive closure days


• Option to purchase up to 5 additional days of annual leave


• Generous employer pension contributions


• Life assurance scheme


• Enhanced family-friendly benefits


• Healthcare cashback programme


• Employee Assistance Programme and lifestyle discounts


• Professional development and study support


• Free eye tests and contribution towards glasses


• Hybrid working environment (3 days at home, 2 days in office)


• Access to employee events and exclusive discounts

Responsibilities

• Deliver excellent customer service across telephone, email, webchat and written communications


• Handle a high volume of inbound and outbound customer enquiries


• Accurately process, validate and maintain customer records and data


• Promote relevant products and services to customers where appropriate


• Resolve customer queries, complaints and issues in a professional manner


• Support customers with online services and website navigation


• Ensure compliance with company policies, GDPR and data protection requirements


• Identify opportunities to improve customer experience and departmental processes


• Capture customer feedback and ensure it is communicated appropriately


• Work towards individual and team KPI targets and quality standards

Skills and Attributes

• Previous experience within a customer service, contact centre or customer support environment is highly beneficial


• Excellent verbal and written communication skills


• Strong organisational skills and attention to detail


• Confident using computer systems and databases


• Effective listening and questioning skills


• Ability to manage multiple tasks and prioritise workload


• Customer-focused with a positive, professional attitude


• Strong problem-solving abilities and a solution-oriented mindset


• Comfortable working to KPIs and service targets


• Ability to remain calm and professional when handling complaints

Please note: Applicants must be located within a reasonable commuting distance and be able to attend the Aylesbury office as required.

If you are interested in this exciting opportunity, please apply via this job site, or reach out to Adecco Aylesbury on [phone removed].

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.